An Analysis's view on SysAid
December 08, 2023
An Analysis's view on SysAid
Score 7 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
SysAid has made a nice portal for our end users to submit problems. Where it shines is its capability to customize what is submitted and the dashboards that it can create as far as tracking help desk issues. It has been overall a nice experience with rather intuitive interfaces especially on the IT side of things. I feel like finding, tracking, and categorizing tickets comes very easily with this system.
- Dashboarding
- Categorizing
- Tracking
- End User interface
- Tracking tickets
It has made going through and delegating tickets a lot easier. Saving us all time deciding what needs to go where and who needs to work on what.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes