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Tenfold: the only Call Tracker you need!
August 22, 2017

Tenfold: the only Call Tracker you need!

Ryan Wamhoff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tenfold

Tenfold is used through the business to business side of our company. This easy to use program allows us to keep a log of our interactions with our clients, as well as increase performance of every agent that uses the click to dial function. Without a tool such as Tenfold we would not be able to produce the results that we do in such a timely fashion. It is a tool that is a must have for daily operation.
  • The ability to click to dial saves much needed time on getting calls out to our clients to insure that they are taken care of.
  • The notation log that is built in for every call leaves a uniform standard for all other employees to read and understand what happened on the call and what needs to come next. This frees up a lot of time on the next call because we don't have to cover any information twice.
  • The local presence ability to assume a local number ensures that we are able to connect with our clients and ensure that our transactions are more successful because they are more inclined to talk to us.
  • The ability to move the extension around the screen would be a great benefit since you don't always want to minimize it just to be able to see what is behind the pop up. The ability to move it around so you can continue to update your notes and then when you do minimize it and have it snap back into its spot would be a great improvement on the tool's capabilities.
  • It has saved us time between calls and to call increase volume of our department.
  • It saves/gains the company money by allowing more interactions per agent everyday allowing us to get in touch with more clients to ensure that orders are fulfilled.
  • The peace of mind that you get from using a program that will save your notes for the next time you get in touch with them so you don't have to remember everything or write it down elsewhere. It is always attached to their number and so you will always have access to them when you need to get in touch with them.
Tenfold gives you an easy place to take your notes for the call and goes with you as you change pages which is a must when you are constantly jumping to different pages about orders and account information. It is smart and saves what you have been typing so if you happen to close it you can pull it back up and continue where you left off.

The only place where it is not appropriate is for internal calls when you are transferring a customer to a different department and it switches your notes out for the new number's information. It is still an easy fix to get back to the original number however.