Overall Satisfaction with Thomson Reuters Westlaw
Beware of Westlaw's pricing mechanisms. I'm a solo practitioner with a limited subscription, and while I appreciate and use the Form Builder, I made the mistake (apparently) of downloading exactly two documents that were outside the scope of my subscription. They weren't even used once I opened them, and I was charged hundreds of dollars extra each month (because of course, with my luck, the two downloads fell into different billing cycles). Rather than billing me for just the documents, I was billed for an entire monthly subscription. As a small firm, a surprise $500 bill (instead of $200)—two months in a row—was quite a hit. Once I realized what had happened, I of course stopped even exploring documents outside the scope of my subscription but wanted to post this to hopefully prevent it from happening to someone else. I'm sure this pricing structure is laid out in fine print, but it was certainly never mentioned to me in the three intro sessions I had with the sales team before signing up.
- Form Builder
- Legal Research
- Pricing for Small Firms
- Form Builder
- Positive: Form Builder is relatively affordable
- Negative: Surprise Billing
Do you think Thomson Reuters Westlaw delivers good value for the price?
Not sure
Are you happy with Thomson Reuters Westlaw's feature set?
Yes
Did Thomson Reuters Westlaw live up to sales and marketing promises?
No
Did implementation of Thomson Reuters Westlaw go as expected?
Yes
Would you buy Thomson Reuters Westlaw again?
No