Scribe is a tool for eliminating integration issues
June 07, 2019

Scribe is a tool for eliminating integration issues

Ron Patrick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)

We use Scribe to provide near real-time integration of preference and consent data with external third-party endpoints. We can stand up a map and leverage an existing connector, or the generic REST connector to integrate with virtually any API accessible third-party in a matter of days, and in some cases hours.
  • They have a large collection of existing connectors that allow for quick integration in almost every case.
  • The UI for building maps is competitive with any top shelf ETL tool on the market.
  • The ability to run maps in the cloud or on premise, or in a hybrid environment is incredibly enabling.
  • The sandbox environment makes it easy to build and test maps before hitting a production environment.
  • This should probably be higher up the list. But the error tracking and reprocessing of trans, and detailed error information and download ability is invaluable.
  • There are connectors that are either missing or are using a subset of the API's functionality, though most of these can be overcome using their generic REST connector.
  • Debugging is great. But is also some limitations that should be addressed.
  • There are number of places where a developer is presented with error messages that need to be ignored, or in some cases can require the user to close their browser and reopen. Some of these could have been addressed since I ran into them.
  • Notification services need to be extended to provide information to users externally without creating an account for them. This is particularly useful for SaaS integrators who are doing the work on behalf of their clients.
  • Prior to Scribe we built connectors by manually integrating with 3rd party APIs. I could spend a day listing all of the reasons this was bad, not the least of which is the drain on dev, qa and support resources ongoing. This is particularly painful when the endpoints change. Now we can replicate that process in hours and we have one level 2 support tech that can support all of them.
  • Financially we can charge setup fees for existing or custom connectors which guarantees additional implementation dollars.
  • From a project timeline, it reduces our time from signature to go-live substantially because we rely on a trusted iPaaS solution.
Scribe beat out all of these tools according to the following criteria (in roughly this order though it varies by product):
1. Ease of use (no developer required)
2. UI was very familiar as it is very much like SSIS which we had long experience in
3. Unlimited data throughput
4. Overall budget for 3 years was very manageable for up to 75 customers
5. Last, but definitely not least was the speed of on-boarding (I.e. Scribe's ability to quickly deploy a connector in support of our bulk APIs)

There are other products on this list which just as rich of an offering, but which did not score as high according to those criteria as Scribe.
  • Online training
  • In-person training
The training was outstanding. The problem was that we trained a bunch of people and only a few of us ever actually used it. We did the level 1 online and the level 2 onsite.

The training would be more useful if the students were able to get a copy of all of the content presented in the classroom for reference later. But for some reason, some of that info is not shared.
For me it is very simple. I can stand up an integration leveraging our bulk API to any third-party tool in a matter of hours or days with 100% data reconciliation.

TIBCO Cloud Integration Feature Ratings

Pre-built connectors
Support for real-time and batch integration
Monitoring console