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TIBCO Jaspersoft Review: "Reporting made easy"
https://www.trustradius.com/business-intelligence-biTIBCO JaspersoftUnspecified7.5236101
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Updated May 31, 2018

TIBCO Jaspersoft Review: "Reporting made easy"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our commercial application(s) that we sell to customers
We use Jaspersoft for reporting module in our product and embedded jasper in our application. From 2013 we replaced SSRS with Jaspersoft for the flexibility it provides to the end users.
  • Jaspersoft provides flexibility to create new domains dynamically instead of enforcing the need pre-defining them prior to launch of the product.
  • Easy to integrate with any application
  • Enhanced mobile app will make it handy to use jaspersoft even when we are not at home.
  • We have a default RowLimit of 200K set in the application at server level. We do not have an option to make it tenant specific.
  • Few customers on a shared machine will want it to increase it to 500K but with this limitation it'll be applied for all other customers sharing the same server and that might affect performance.
  • Error screens
  • Jaspersoft shows the complete 200+ lines of stack trace in an error screen in the UI. We can have better error handling applied while displaying in UI..
  • In the application logs, it is better to include the tenant info as well. Otherwise, it is confusing to debug issue of one tenant while other tenants are being used.
  • Tenant level auditing.
  • As per jaspersoft, enabling auditing will have performance hit on the server. As we do not have option to enable tenant level auditing, it is enabling auditing on all tenants and causing performance issues.
  • Flexibility to define own domains from the UI
  • Less time to develop reports
  • Increased customer satisfaction
  • Application more competitive
  • Jaspersoft Premium Support (No annual case limit)
This definitely makes an end user's options flexible as per their need, instead of enforcing the use of specific OS, servers, data sources and architecture.
Multi-tenancy makes the application maintenance easy with just one common DB and website instead of having one database and one website for each customer / tenant.
  • SSRS
We earlier used SSRS for few years and we used to define a fixed set of domains in the product and build a UI to drag & drop the columns from those domains to create a report. If a customer needs a report on a tables/column that is not part of any of these domains, they had to wait till the next release for us to add that domain in the product.

With the domain designer capabilities of Jaspersoft, this has become fully dynamic for an end user to create the domain that they want & build reports on top of them instead of waiting for next releases.
1. I like the flexibility of creating own domains & ad-hoc views to creating reports.
2. I like the option to provide multiple file types in a scheduled report output.

TIBCO Jaspersoft Feature Ratings

Pixel Perfect reports
7
Customizable dashboards
8
Report Formatting Templates
8
Drill-down analysis
7
Formatting capabilities
8
Report sharing and collaboration
9
Publish to Web
8
Publish to PDF
8
Report Versioning
8
Report Delivery Scheduling
8
Delivery to Remote Servers
8
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
8
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Single Sign-On (SSO)
8
Responsive Design for Web Access
8
Dedicated iOS Application
8
Dedicated Android Application
8
Dashboard / Report / Visualization Interactivity on Mobile
8
REST API
8
Javascript API
8
iFrames
7
Java API
8
Themeable User Interface (UI)
7
Customizable Platform (Open Source)
7

Support and Training

Support

3
Average. Does not get ETAs for a fix.

TIBCO Jaspersoft Customer Support Pros and Cons

ProsCons
Knowledgeable team
Kept well informed
Immediate help available
Quick Initial Response
Problems left unsolved
Escalation required
Need to explain problems multiple times

Implementation Details / Implementation Partner

  • Vendor implemented

Implementation

4
Average

Training Types Used

  • Online training
  • Self-taught

In-Person Training

Online Training

4

Ease of TIBCO Jaspersoft Training

YES. This is easy to learn.

Customer Success Team

Got access to customer success manager to escalate cases.

Using TIBCO Jaspersoft

Users and Roles

1000

Support Headcount Required

Business Processes Supported

  • Develop OOB reports
  • Admins can create their OOB domains
  • Users can create their own reports using existing domains

Innovative Uses

  • ........
  • ........
  • ........

Future Planned Uses

  • ........
  • ........
  • ........

Likelihood to Renew

5

Evaluating TIBCO Jaspersoft and Competitors

Products Replaced

Yes - Replaced SSRS with jasper due to ability of users to create report from UI.

Key Differentiators

  • Product Features
  • Product Usability

Evaluation Lessons Learned

......

TIBCO Jaspersoft Support

Premium Support

Yes - We are already paying premium support for better response.

Bug Resolution

Yes - Sometimes YES and sometimes NO. Especially when it requires a code fix, we'll not get a ETA.

Exceptional Examples of TIBCO Jaspersoft Support

We had multiple support engineers worked on a ticket across different timezones

Using TIBCO Jaspersoft

Usability

5
We are satisfied with the product but not with the support standards.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
None

Easy Tasks

  • Building domains
  • Creating adhoc views and reports
  • Scheduling reports

Difficult Tasks

  • FTP configurations

Mobile Interface Availability and Impressions

Yes, but I don't use it