Get in control, start using TOPdesk
April 10, 2017
Get in control, start using TOPdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is being used for almost every department you could imagine within an local government. [For example,] Housekeepers, catering services, financial management, reservation management, document registration, archive employees, cleaners, and I could go on. Next to the employees that handle calls, changes and reservations, all users make use of the SelfServiceDesk that TOPdesk offers in a broad range of applications.
- The SelfServiceDesk that TOPdesk offers is so adaptable! You can really do just about anything that comes to your mind when making good use of HTML Requests. Next to being creative yourself, TOPdesk offers a lot of prescribed functions you can make great use of.
- Selections are an ease to use, really. Since the new reservation management [tool] that got implemented since TOPdesk 5.4, they made it even easier within this module while keeping the same functionality. Selections are the roots that our catering services rely on for their to-dos, as well as for example drafting bills and so on, so it's great this functionality is implemented in such an expressive way in making them and using them and printing them.
- Although TOPdesk is very adaptable, there are some limitations you could come across that you will not be able to avoid. I must admit that this shouldn't be the case if your process is adopted to reformed best practices, but when getting real creative in, overall, a technical way of speaking, TOPdesk could take control over that creativity.
- TOPdesk has a positive impact in terms of managing, regulating and organizing service management the right way. The costs are there, yet the results in efficiency and possibilities are most definitely overcharging them.