The reason we picked Topdesk as our IT support tool.
August 09, 2017
The reason we picked Topdesk as our IT support tool.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We are using Topdesk as a service desk for IT and ERP problems. We have been using it for 2 years now and are very content with all functionality. From our main office we can keep users in our and our other locations up to date on their calls. They can log and see/update calls themselves. They can raise the priority if needed, or add new information on a call. It saves us a lot of time (going through emails). It makes our job easier to administrate. Also actions done in the past are well logged and easy to review if anything comes up later. No need to search in old emails etc., to see what happened with a problem. It is easy to use, if you need to change anything just search in the menus and everything is pretty straight forward. It's so easy to set up and maintain that I only needed help once from the support desk. They helped me right away and the problem was solved. We are very happy with the way topdesk works, and will keep using it.
- Self Sign-In portal, users can update their own calls, and see the status without contacting IT staff.
- Knowledge base of solutions applied in the past so you don't have to invent the wheel a second time.
- Reporting to see what kind of problems consume the most time.
- Can't really think of any thing, the program has every option and more than we seek in a ticket system.
- Positive: Keeping track of all calls, nothing will be forgotten or burried under a pile of papers on a desk.
- Positive: Users can see without "bothering" the support staff what the status is.
Worked with topdesk in the past and it was always a good reliable software.