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Top product
March 23, 2017

Top product

Alex Barnas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used to get our IT services to a higher level. With TOPdesk we have one central place to manage all our tickets, calls and work. It is clear for everyone what progress has been made and when we expect to finish the call. The organisation had the correct expectations and we can work on our priorities more easily.
  • Easy to use, also for non-IT people
  • Easy to manage
  • Easy to implement
  • One central place to manage work
  • Nothing negative to say
  • Happy users/customers
  • IT department in control
  • Perfect software to support our busy IT department
  • Takes work out of our hands and gives us a higher customer satisfaction

TOPdesk Feature Ratings

Incident and problem management
9.3
Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
8
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated