Provides the Insights I Need to be Productive!
August 16, 2021

Provides the Insights I Need to be Productive!

Farah Bakkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango provides customer insights, contract information, account status, and customer journeys. It allows us to gauge customer performance, see last touchpoints, and engagement activity. We are integrated with Salesforce and it is used by the customer success team and account management.
  • Triggers and success plays
  • Automated campaigns and announcements
  • Insight into customer journeys
  • Integration with Salesforce
  • Lifecycle insight and data
  • Recently viewed accounts should be available
  • Supporting multiple products
  • Retention
  • Drive onboarding

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

No

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

It has a modern UI, is easy to use, and provides visual graphics.

Totango Feature Ratings

Product usage
6
Help desk / support tickets
10
NPS surveys
10
Customer profiles
10
Automated workflow
7
Internal collaboration
9
Customer health scoring
7
Customer segmentation
6
Customer health trends
3
Engagement analytics
5
Revenue forecasting
8
Dashboards
8
Role-based user permissions
10
API
8
Integration with Salesforce.com
4
Integration with Marketo
6