Totango for All Your CS Needs and More!!!!
August 17, 2021

Totango for All Your CS Needs and More!!!!

Balazs Szucs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used in our organization to manage client accounts at various different levels, including group, solo venue, etc. The tool helps us to stay on top of our accounts and constantly monitor account health and ROI. It plays a massive role in our day-to-day life to keep us organized.
  • Organized
  • Easy to read
  • Professional
  • Hard to learn
  • Complex
  • Too busy
  • Better customer retention
  • Increased customer health
  • Increased engagement
  • Increased ROI

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

In hospitality-tech, we are dealing with numerous clients from small independent businesses to large enterprises. Utilizing specific segments enabled us to easily navigate between these accounts and monitor client health.

Totango Feature Ratings

Product usage
10
Help desk / support tickets
6
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
Integration with Salesforce.com
10