UiPath the complete RPA solution
March 28, 2019

UiPath the complete RPA solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Enterprise RPA Platform

We have been using the UiPath RPA platform for close to 2 years and we have been helping our clients to automate their mundane processes like accounts payable/receivable, reconciliation, and report generation. We have a department on the development team in our company which mainly focuses on RPA development. We also have automated certain in-house processes and helped people spend their time on valuable processes instead of repetitive, mundane work.
  • UiPath has very good usability. The user interface is very intuitive and is very easy to use.
  • Their training and certification paths are excellent. Anyone can complete their basic to advanced levels of certification trainings with ease.
  • There is good availability of activities or APIs. The activities cover most of the needs for automation. Their Orchestrator platform helps in scaling up the processes and data sharing between the robots using their assets.
  • There is good community support and very good documentation of the platform.
  • Not all applications can be automated using the UiPath platform.
  • Sometimes the platform fails to identify the elements which are required.
  • The platform is not robust, it tends to fail in certain cases with exceptions.
  • The UiPath platform has given enough confidence that it could help people do more sensible work that could give a good ROI.
  • It costs relatively less to invest on a robot which does the same mundane jobs with no or minimal errors and with good throughput.
The last time we used it, WorkFusion had less usability experience. It was hard for us to find out the usage of the platform. They had very little documentation and the robot built using WorkFusion was not efficient for automating the process. UiPath had good documentation, community support and their training helped us to get good knowledge and hands-on experience.
UiPath is well suited for UI automation that involves web or windows applications. The RPA solution is suitable for matured processes that do not change very frequently. It would be more useful to automate processes such as mass data entry, report generation, and reconciliation where there is less human judgement required. Orchestrator would help if the process has to be scaled to multiple bots.

It is not useful when there is constant human judgement involved in a process. Image based automation or automation in a Citrix environment tend to fail.