UltiPro helped solve our payroll problems - WE ARE MOVIN' ON UP!
Updated August 17, 2016

UltiPro helped solve our payroll problems - WE ARE MOVIN' ON UP!

Robin Bauer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Pro Mach Inc. uses UltiPro with almost all of its divisions which include our Canadian facilities. This is our HRIS system; we use many of the UltiPro modules but not all of them as of yet. It allows us to manage employees in several divisions across the US and Canada. The corporate office is able to run reports out of one system to get data for analysis. It also allows the employees to view their information online. We use the recruitment module which helps our recruiting efforts. The time management module allows us to collect employee time for payroll processing.

Pros

  • I like the recruiting module and am excited to move to the newest version. We are getting ready to implement it soon. It allows us to search previous candidates when positions become available and also has saved us money in recruitment fees.
  • I like the employee self service which we just recently implemented. It frees up some time for the HR directors by allowing employees to change some of their own information.
  • I like the reporting features. Even though I use BI query more than I use the BI reports; I look forward to learning more about how to write BI reports. I took an introduction class last year at Connections and this year am taking an intermediate course.

Cons

  • I would love to start using the benefits enrollment system. We currently use Mercer and have interfaces written to upload data into UltiPro. The last time I checked, the enrollment system would not support contingent benefits which is why we don't use it. Hopefully that is something that is being addressed and we can start using it in the near future.
  • The mobile time punching could use some improvement. We have several service technicians that travel all over the world and have not found the mobile app to be very user friendly. They need to be able to punch in and out in all parts of the country with all types of devices. It sounds like from what I am hearing that UltiPro doesn't support all browsers on the different types of phones.
  • I would like to see more support in the time management side of UltiPro. It seems like sometimes they are very overwhelmed with cases and it can take a few days to get support.
  • I wish we didn't have the browser issues that we have. As a company we do not dictate what version of IE or Mozilla our employees use. Because our divisions operate separately under the IT umbrella this causes quite a bit of problems for us.
  • Interface support is very slow and very aggravating as a user. We have an interface with our life insurance provider and I have had a case logged for a while to get the code rewritten.
Benefits Enrollment for our company does not allow for contingent benefits. If I remember correctly from Last Connections; it won't control what an employee can select if they pick a certain benefit. For example, if I choose $100k in supplemental life I am only allowed to select $50k for my spouse. I also am subject to a spousal surcharge if I elect to cover him/her and they have insurance available to them through their own employer. I don't believe UltiPro supports that.

UKG Pro Feature Ratings

6.5
Employee demographic data
8
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
6
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
3
3.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
3
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
5.3
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
4
8.3
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
6
Review status tracking
6
Review reminders
6
Multiple review frequency
6
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
5.0
Corporate goal setting
Not Rated
Individual goal setting
5
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.7
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
8

UltiPro Training

  • Online training
The implementation team was great, with us not knowing anything about UltiPro's system during the implementation they helped quite a bit with ideas. It would be great to go through the implementation again knowing what we know about the system now. I wonder if there is a way to go back and make some changes to the set up now, I'm not sure.

UltiPro Support

I believe the time management is understaffed. We have gone through several account managers which is sometimes aggravating. I understand the promotions within UltiPro though and that is great! The custom interface team response time has not proven to be good for me.

Relationship with Ultimate Software

The sales rep was dishonest and made promises he couldn't keep. He is no longer with your organization though I don't think.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    commented 9 years ago
    Hi Robin, thank you for providing us with feedback. We're thrilled to hear our self service features have saved your organization time! Have a great day. Thank you, Micole Kaye, Ultimate Software

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