Overall Satisfaction with Upwork
I used Upwork to hire a freelancer to help us get back a hacked and deleted facebook account. We were unfortunately decieved by the freelancer who did absolutely no work and had made us pay in advance. We naturally had the Upwork Customer service involved, but we got no help whatsoever in the dispute, even though complete evidence were presented of the fraud. In my opinion it is very sad that Upwork permit scams on their site. They also removed the review I wrote about the freelancer. Please be careful everyone...
- Their site looks good
- In my experience, they allow scamming on their site, freelancers ripping clients off
- In my opinion, their Customer Support don't take disputes seriously
- In my experience, Upwork removes written reviews
- Featuring freelancers
- Taken a lot of time in a dispute
- Waiting to hear from Customer Service (who did not respond)
- Getting scammed by a, in my opinion, hacker (the freelancer we hired)
Upwork seemed serious
Do you think Upwork delivers good value for the price?
No
Are you happy with Upwork's feature set?
No
Did Upwork live up to sales and marketing promises?
No
Did implementation of Upwork go as expected?
No
Would you buy Upwork again?
No