Item: Varicent
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Varicent is the enterprise tool for processing variable incentive for Amex Sale / Tele-Support colleagues. Currently it is being used by ~10K users across Amex and we have a goal to expand it further. It is being used by multiple BUs across the organization.

Pros and Cons

Flexible Design - a lot of freedom to the developer
In-Built Reporting tool - Presenter Reports
Easy to manage Data Structure
Decent reporting capabilities

Workflow Management
Query Management
Flexibility in Report Development
What - if analysis

Return on Investment

Developed data transparency.
Reduce manual error.
Reduce operational manual effort.

Usability

Varicent is doing extremely well with a couple of sharp edges to work through.

Exceptional Examples of Varicent Support

Throughout it has been exceptional.

Scalability

The product is scalable, but there could be some performance issues.

Alternatives Considered

Callidus Commissions, Xactly Incent and Anaplan

Varicent was pre-selected before I joined the organization.

Likelihood to Recommend

1. Very well suited for organizations where compensation plans are complicated and need to go through frequent changes.
2. Might be a challenge where a huge data set needs to get processed. In that case, user has to go for add-on services like PPO offering.

Varicent - A good product with huge potential

Overall Satisfaction with Varicent Incentive Compensation Management