You won't be sorry that you utilize this program!

We use Verint Workforce Management for scheduling and forecasting. This makes seeing the big picture much easier. Entering time off or project time (example) is quick and easy. It sends alerts if I have overlapped other things scheduled for that advocate. It is easy to use and helps us keep things very static.

Forecasting is easy with this program! It gives suggestions and also lets you use your own judgement on forecasting ideas. The graphical views make it so easy to spot trends or when we need to adjust schedules. Adding new advocates into the program is seamless. There are a few different ways to enter information in Verint Workforce Management, that makes is so I can find what works for me and run with it.

This app allows me to do real time changes even if I'm not at work.
This ensures that all changes get made and not forgotten about. Being able to see schedules from my phone helps ensure that we have enough Advocates in all the right places, especially if we have a call off