Overall Satisfaction with VMware User Environment Manager
VMware User Environment Manager is being used by remote employees in an effort to streamline the interaction between multiple programs. As for other departments, I am sure they may use some form of this program. The problem this program addresses is the ability for remote users to implement a variety of programs on a virtual desktop. This also assists the virtual employee by allowing multiple programs to be used on a desktop outside of a real-time desktop that may be used in brick and mortar work environments.
- The VMware User Environment Manager helps place all tools on a virtual desktop, creating ease of access for employees.
- The use of VMware User Environment Manager also helps with addressing problems within a remote environment by limiting those issues to the desktop that it creates. This also helps when issues arise that may need to be addressed for a particular program, and allows us to focus on a problem without affecting the real-time desktop.
- Allowing to log in to different servers quickly is also a benefit. Time is of the essence for many employees, and the ability for employees to take 2 minutes or so to log in to the VMware User Environment Manager helps each employee have additional time to do other tasks.
- VMware User Environment Manager, for some reason, is unable to run Avaya on its platform where I work. This may need to be addressed, as it is somewhat of an issue when launching tools as a remote employee, and we must keep Avaya off the VMware User Environment Manager. This is actually a big problem as we have to switch back and forth between environments to see and utilize Avaya versus the tools on the VMware User Environment Manager.
- In addition to the Avaya issue, there seem to be some issues with up-time. I am not sure if this is solely due to the VMware User Environment Manager, but it does seem that the longer you are on and logged in to the VMware User Environment Manager, issues start occurring.
- Log in time aside, there also seems to be a compatibility issue with the VMware User Environment Manager. We have also run into some problems running older applications on the virtual desktop.
- A positive impact that the VMware User Environment Manager has had is the ability to run multiple programs at any given time. The ability to do so also allows the employee to quickly address issues a customer may have with just a few clicks.
- The programs that are being run may have a few issues within the VMware User Environment Manager. However, with a good Information Technology team in the background, ensuring everything is up to date, this may not be or be a minimal problem, at best.
- Both of the positive and negative impacts on the business can inadvertently be passed on to the customer. For example, a program crashes within the VMware User Environment Manager, the employee may have to reload the program or the entire VMware User Environment Manager. Crashing within the environment presents an issue by having the employee experience downtime, or possibly the customer feeling the effects of the problem by having to wait for answers as the program or programs reload, thus affecting multiple business objectives.
- Avaya, Skype for Business (formerly Lync), NICE Workforce Optimization and Kronos Workforce Central
For the most part, VMware User Environment Manager is a solid virtual remedy for the remote employee. Ease of access, up-time, the ability to access programs quickly within the environment, security features such as timeouts, and other items, all prevent the logistical nightmare we see with other programs. Issues do arise, as with any other program, but the problems that do occur are normally very quickly resolved. This is really not a bad program as long as employers do their due diligence in ensuring the program stays up to date.
For the remote or virtual agent working outside a brick and mortar, this application has many benefits. From the remote desktop, the ability to run multiple programs at any given time, to the minimal launch-time, the VMware User Environment Manager is a perfect choice that may just need adjusting. The VMware User Environment Manager may be less appropriate in a brick and mortar setting where security, functionality, access to client programs and other items may be different, thus necessitating the use of a different all-in-one management program.