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WalkMe is like a 24/7 Customer Support Rep!
April 23, 2021

WalkMe is like a 24/7 Customer Support Rep!

Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

We use WalkMe as a explanation service on our Live Application for clients. It is a resource to help them problem solve on their own, or learn new tricks and tips within our software. It is a huge productivity driver for our customer support teams, because WalkMe can interactively answer some of the most common questions that our clients have while inside the application.
  • DIY for clients
  • Virtual training
  • Frees up time for Customer Support teams
  • Incorporation of video explanation
  • Live Connect ability if a problem is not solved
  • "Enter Your Issue" track-ability, so we can see what issues/walk throughs we need to add
  • Tutorials
  • "Commonly Asked Questions" answers
  • 24/7 Live access
  • It has increased the productivity of our Customer Support Teams
  • It has made our Application more valuable
  • It has increased the amount of times a client logs into the application

Do you think WalkMe delivers good value for the price?

Not sure

Are you happy with WalkMe's feature set?

Yes

Did WalkMe live up to sales and marketing promises?

Yes

Did implementation of WalkMe go as expected?

I wasn't involved with the implementation phase

Would you buy WalkMe again?

Yes

WalkMe is totally suited for any company that provisions an application for its clients to use. Our is a cloud-based application with specific login's and passwords for each individual client. Client's have 24/7 access to the software, so our Customer Support teams cannot be on-call at all times. WalkMe live help and walk-through tutorials are essential for the clients to "help themselves" to the answers and functionality explanations they need to be productive. It enhances the value of our application.