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Perfect tool for customer call recording
July 22, 2022

Perfect tool for customer call recording

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

As a product manager, my role involves constantly interacting with customers to understand product needs and feedback. As I won't be able to attend all of the calls that my sales and presales team attend, I use Wingman to listen to calls later along with sharing feedback and key discussion points with my GTM colleagues.
  • Recording of calls
  • Transcript of calls
  • Allows users to comment at specific time stamps and tag colleagues.
  • AI in Wingman which translates speech to text is good.
  • It currently handles the use cases we expect out of the tool
  • Helps me understand customer pain points
  • helps me validate product hypothesis and assumptions
  • Decreased overall training and ramp-up time for new joiners

Do you think Clari Copilot delivers good value for the price?

Yes

Are you happy with Clari Copilot's feature set?

Yes

Did Clari Copilot live up to sales and marketing promises?

Yes

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

Best for recording customer calls and sharing with the rest of the team for reference and discussion. A great tool for collaborating with a larger team and sharing key insights from conversations that others couldn't be part of. Also, categorising calls and referring to them later the other use cases that I use Wingman for.