Item: Adobe Workfront
Rating: 6
Author: Verified User

Overall Satisfaction with Workfront

Use Cases and Deployment Scope

Workfront is being used organization-wide for time tracking, task assignments, timelines, managerial and project management reporting, and draft invoices. We use QuickBooks for invoices and authoritative P&L, but we generate all the info in Workfront and it provides our real-time snap-shot view.

Pros and Cons

Pros

Reporting is customizable and mostly intuitive
Ability to use built-in and custom filters, views, and grouping across the whole system is extremely helpful
Good time tracking and work management, if the projects are set up correctly

Cons

Resource management and forecasting can be a bear
Relatively expensive
Structure doesn't work particularly well for software development

Return on Investment

we ended up having to keep a separate ticketing system because of workflow needs

Alternatives Considered

Mavenlink, JIRA Software and Basecamp

The reason we ended up picking Workfront was:
- most all in one
- most flexibility for billing/finances/reporting
- good time tracking
- robust cost models

Likelihood to Recommend

It seems to be ideal in a professional services setting where deliverables are more set, and especially if timelines are known or follow traditional project management methodologies. Not as well suited for professional services software development. I can see it working well for internal software development, but the combination of client work and software development has been a challenge.

Adobe Workfront Feature Ratings

Comments

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Great all-in one for professional services, a challenge for agency software development