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WorkWave Service is working great for us!
October 30, 2023

WorkWave Service is working great for us!

Summer Blaney-Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

WorkWave Service

Modules Used

  • WorkWave Payments

Overall Satisfaction with WorkWave Service

WorkWave Service is our credit card processing system. We use this service to process customer payments and refunds. We use settlement reports to reconcile our internal accounting with WorkWave Service transactions. We process around 1,500 payments per day averaging from $250k to $315k. Chargebacks and customer disputes are also dealt with on the WorkWave Service portal.
  • Sends timely reporting
  • Responsive troubleshooting team
  • Uses feedback to improve product
  • Not easy or fast to locate individual transactions in the portal
  • Too many steps to view customer details
  • More user-friendly report generation in portal would be great
  • Processing payments and refunds
  • Handling disputes and chargebacks
  • Capturing customer payment details
  • They have allowed us to continue accepting online and over the phone payments with no issues
  • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
  • ROI is acceptable

Do you think WorkWave Service delivers good value for the price?

Yes

Are you happy with WorkWave Service's feature set?

Yes

Did WorkWave Service live up to sales and marketing promises?

Yes

Did implementation of WorkWave Service go as expected?

Yes

Would you buy WorkWave Service again?

Yes

WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.