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Zen Benefits
Updated March 06, 2019

Zen Benefits

Greg Hawkes | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We use Zenefits company-wide for all aspects that are offered. We use it for payroll, time & attendance, time off, performance management, goals, health insurance, and hiring. So far we have loved it, there have been hiccups along the way, but our account rep is incredible and he makes everything right in the end.
  • 401k Integration
  • User interface
  • Customer Service (Except Priyal & Freddi, they are TOTAL rockstars!!)
  • Insurance integration (can only use One Digital (not impressed with them) and it was no simple task to integrate)
  • Reports. They offer some but they aren't things that are used!
  • Everything has been better with Zenefits with the exception of the following:
  • Payroll reports are horrible, non-intuitive and plain old hard to use.
  • For some reason, they aren't reporting our payroll taxes even though they have been paid.
Paylocity was much more customizable, but it was not as intuitive as Zenefits. It didn't integrate like we wanted and that is why we switched.
We wanted a system that was "all-in-one", meaning that it would do each aspect of HR, and also operational needs. We love that it integrates our benefits, payroll, time, performance management and compliance.

TriNet HR Platform Feature Ratings

7.6
Employee demographic data
7
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
6
6.0
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
6
Direct deposit files
6
Reimbursement management
5
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.7
View and generate pay and benefit information
8
Update personal information
10
View job history
Not Rated
View company policy documentation
8
Asset Management ()
Not Rated
2.3
Report builder
3
Pre-built reports
3
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
4.8
Performance plans
5
Review status tracking
6
Review reminders
6
Multiple review frequency
2
Succession Planning ()
Not Rated
7.0
New hire portal
7
7.0
Individual goal setting
7
Recruiting / ATS ()
Not Rated

Zenefits Support

They wait days and days and days to contact you. We had an issue come up and I went to customer support. I was told Id be called back immediately, it took them over 3 hours to call me. Im glad that I didnt hold my breath while I was waiting for that call.
ProsCons
Knowledgeable team
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Yes
Yes - My bugs that I have found are reported and then weeks later are finally acknowledged and then after that it takes weeks to fix, which eventually breaks again.