Item: Zoho CRM
Rating: 9
Author: Onur Gülay

Use Cases and Deployment Scope

We use Zoho on CRM and Sales Management of our business process. The useful point is to make easier following up processes and minimize the mistake risks.

Pros and Cons

Self-Improvement
Sensitivity about customer requests
Innovative

Need to improve some of support service processes due to standard quick replies without read and understand exactly.
CRM mobile application improvement. It's quite at back of web version
Zoho Page Sense platform is available to follow up your website analytics and create a pop up campaigns on website but you can't create automatic lead on your Zoho CRM as connected with Zoho Page Sense pop up campaign. Only way is downloading CSV file to collect your lead... That's quite interesting.

Return on Investment

Efficiency
Workforce Save
Complete Data Protection and Management

Some of Zoho platforms are really focused on solution and improve something regularly. But some platforms need to change processes. For example, I would like to create automatic invoice on Zoho Books by fetching some of details of Zoho CRM sales order but I'm waiting the solution for months even though they are connected platforms under the same roof.

Zoho Customer Experience

Zoho helps following up processes and productive management. This is the best advantage.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Likelihood to Recommend

Zoho is really innovative and good company which focus on self improvement. We're quite happy to be a part of Zoho and because of add some development values to the system with our requests and recommendations.I just recommend to improve some of support processes. When I have any issue on system, I spare my minutes to text and inform support team via ticket but when I get standard quick reply messages from support team even though they my detailed ticket explanation, I feel they don't read and understand the problem actually. For example, I inform support about something mobile issues, support member is texting to me, do you use mobile app? First of all, they should see some of statics on our customer profile related to our habits and processes and then need to response of ticket... That's the CRM right?

The life is easier with Zoho...

Software Version

Overall Satisfaction with Zoho CRM