Best for enterprise and complex sales processes
July 18, 2017

Best for enterprise and complex sales processes

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

[We use Zuora to] Capture credit card, select subscription level, integrate with salesforce, create invoices.
  • Integrates well with Salesforce CRM.
  • Allows high levels of flexibility for different payment schedules.
  • zuora is not "fast" and thus not a good solution for transactional sales processes like ours.
  • zuora is hard to understand for its average user, typically an accountant, outsourced cfo, etc.
  • zuora customer support is slow to respond when instant reply is typically desired.
  • zuora reporting is not on par with other start ups in the space and requires considerable learning and customization, leads to poor understanding of data trends.
More customization is offered by Zuora, such as for permitting multiple sales channels and sales processes. Zuora is too expensive and in hindsight not worth the benefit realized after we are implemented now.
Less appropriate: smb, transactional sales
More appropriate: enterprise, long cycle sales process that requires a lot of documentation