Shelf

The Shelf modern knowledge platform helps on-demand businesses improve customer satisfaction and reduce costs with fast, helpful answers to customer and employee questions. Shelf MerlinAI listens for questions and instantly suggests the best answers in self-service portals, web forms, chat, IVR, contact center platforms and customer support apps. Identify gaps between questions and answers with Shelf analytics. Automate content publishing to every channel. Rated #1 for ease of use.