4 Ratings
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Score 8.9 out of 100
159 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.
Priya Joshi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Customer data management / contact management
17hats
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Workflow management
17hats
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Contract management
17hats
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Quote & order management
17hats
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Interaction tracking
17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5
Territory management
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.4
Opportunity management
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Channel / partner relationship management
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9

Customer Service & Support

17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.2
Case management
17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Call center management
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.8
Help desk management
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1

Marketing Automation

17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.2
Lead management
17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Email marketing
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.0

CRM Project Management

17hats
9.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Task management
17hats
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Billing and invoicing management
17hats
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Reporting
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Customization

17hats
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Custom fields
17hats
9.4
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5
Custom objects
17hats
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Scripting environment
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
API for custom integration
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.4

Security

17hats
9.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.7
Single sign-on capability
17hats
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Role-based user permissions
17hats
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.8

Integrations with 3rd-party Software

17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.4
Marketing automation
17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Compensation management
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.8

Platform

17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.7
Mobile access
17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.7

CRM Reporting & Analytics

17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Forecasting
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.0
Pipeline visualization
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Customizable reports
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3

Social CRM

17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.6
Social data
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Social engagement
17hats
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
  • Easy to use the Company Search Module where you can easily search for companies on DataFox.
  • The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.
ABRAHAM PABLO | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Simon Vargas | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.2
Based on 6 answers
Its overall usability is great. The implementation process started smoothly and set the tone for how we'd be using the software. Trainings during onboarding for new users are always easy to follow, and account executives have felt confident using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) since the beginning. I would definitely recommend it to a colleague or friend!
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 6 answers
We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.
Alina Hera | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
Anonymous | TrustRadius Reviewer

Screenshots

17hats

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition
Professional$65.001
Standard$100.001
Enterprise$200.001
Premium$300.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Usability

17hats
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2

Support Rating

17hats
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.5

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