8 Ratings
Top Rated
164 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
Top Rated
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
  • Oracle CX Sales ranks higher in 1 feature set: Platform
  • 17hats and Oracle CX Sales are tied in 2 feature sets: Customer Service & Support, Marketing Automation

Sales Force Automation

9.5

17hats

95%
8.0

Oracle CX Sales

80%
17hats ranks higher in 6/9 features

Customer data management / contact management

10.0
100%
2 Ratings
8.7
87%
12 Ratings

Workflow management

10.0
100%
2 Ratings
7.8
78%
12 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.6
76%
10 Ratings

Contract management

10.0
100%
2 Ratings
8.4
84%
11 Ratings

Quote & order management

10.0
100%
1 Rating
7.7
77%
12 Ratings

Interaction tracking

8.0
80%
1 Rating
7.2
72%
12 Ratings

Territory management

N/A
0 Ratings
8.0
80%
12 Ratings

Opportunity management

N/A
0 Ratings
8.7
87%
11 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
11 Ratings

Customer Service & Support

8.0

17hats

80%
8.0

Oracle CX Sales

80%
Oracle CX Sales ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.1
81%
11 Ratings

Call center management

N/A
0 Ratings
7.8
78%
9 Ratings

Help desk management

N/A
0 Ratings
8.0
80%
8 Ratings

Marketing Automation

8.0

17hats

80%
8.0

Oracle CX Sales

80%
Oracle CX Sales ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
10 Ratings

Email marketing

N/A
0 Ratings
7.2
72%
8 Ratings

CRM Project Management

9.5

17hats

95%
8.9

Oracle CX Sales

89%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.9
89%
11 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
8.8
88%
11 Ratings

Customization

10.0

17hats

100%
8.5

Oracle CX Sales

85%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
8.8
88%
11 Ratings

Custom objects

10.0
100%
1 Rating
8.7
87%
11 Ratings

Scripting environment

N/A
0 Ratings
8.6
86%
10 Ratings

API for custom integration

N/A
0 Ratings
7.8
78%
11 Ratings

Security

9.5

17hats

95%
8.0

Oracle CX Sales

80%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
7.4
74%
13 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.6
86%
13 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
7.9

Oracle CX Sales

79%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
7.8
78%
11 Ratings

Compensation management

N/A
0 Ratings
8.0
80%
9 Ratings

Platform

8.0

17hats

80%
8.4

Oracle CX Sales

84%
Oracle CX Sales ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.4
84%
11 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.5

Oracle CX Sales

85%
Oracle CX Sales ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.3
83%
11 Ratings

Pipeline visualization

N/A
0 Ratings
8.4
84%
11 Ratings

Customizable reports

N/A
0 Ratings
8.7
87%
11 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.7

Oracle CX Sales

77%
Oracle CX Sales ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
10 Ratings

Social engagement

N/A
0 Ratings
7.4
74%
9 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
7.6

Oracle CX Sales

76%
44 Ratings

Usability

9.0

17hats

90%
1 Rating
7.5

Oracle CX Sales

75%
11 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
7.6

Oracle CX Sales

76%
11 Ratings

Online Training

17hats

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Contract Terms and Pricing Model

17hats

N/A
0 Ratings
7.0

Oracle CX Sales

70%
1 Rating

Ease of integration

17hats

N/A
0 Ratings
5.0

Oracle CX Sales

50%
16 Ratings

Professional Services

17hats

N/A
0 Ratings
10.0

Oracle CX Sales

100%
1 Rating

Vendor post-sale

17hats

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Vendor pre-sale

17hats

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

Oracle

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

Oracle

  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

Oracle

  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Oracle CX Sales

Starting Price

$65 Per User Per Month

Editions & Modules

Oracle CX Sales editions and modules pricing
EditionModules
Professional$65.001
Standard$100.002
Enterprise$200.003
Premium$300.004

Footnotes

  1. Per User Per Month
  2. Per User Per Month
  3. Per User Per Month
  4. Per User Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

Oracle

Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Read full review

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

Oracle

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Read full review

Online Training

17hats

No answers on this topic

Oracle

Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Read full review

Alternatives Considered

17hats

No answers on this topic

Oracle

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
Read full review

Contract Terms and Pricing Model

17hats

No answers on this topic

Oracle

When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Read full review

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

Oracle

  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
Read full review

Screenshots

Add comparison