What users are saying about
4 Ratings
18 Ratings
4 Ratings
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Score 8.9 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

ServiceTitan

ServiceTitan is well suited for residential and commercial repair work, as well as the replacement of existing systems. The area where it is less appropriate has been in the new construction side of the business. The workflows aren't as applicable and it's harder to make ServiceTitan work for these types of projects.
Evan Rasmussen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
ServiceTitan
Customer data management / contact management
17hats
9.7
ServiceTitan
Workflow management
17hats
9.7
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
ServiceTitan
Contract management
17hats
10.0
ServiceTitan
Quote & order management
17hats
10.0
ServiceTitan
Interaction tracking
17hats
8.0
ServiceTitan

Customer Service & Support

17hats
8.0
ServiceTitan
Case management
17hats
8.0
ServiceTitan

Marketing Automation

17hats
8.0
ServiceTitan
Lead management
17hats
8.0
ServiceTitan

CRM Project Management

17hats
9.5
ServiceTitan
Task management
17hats
9.0
ServiceTitan
Billing and invoicing management
17hats
10.0
ServiceTitan

Customization

17hats
9.7
ServiceTitan
Custom fields
17hats
9.4
ServiceTitan
Custom objects
17hats
10.0
ServiceTitan

Security

17hats
9.5
ServiceTitan
Single sign-on capability
17hats
10.0
ServiceTitan
Role-based user permissions
17hats
9.0
ServiceTitan

Integrations with 3rd-party Software

17hats
8.0
ServiceTitan
Marketing automation
17hats
8.0
ServiceTitan

Platform

17hats
8.0
ServiceTitan
Mobile access
17hats
8.0
ServiceTitan

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

ServiceTitan

  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Courtney Van Delden | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

ServiceTitan

We have used ServiceTitan since I have been in the industry, so I am not able to compare it to other software. From conversations with people in my network, I have heard that it is the most powerful, but also the most expensive.
Lauren Morgan | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
ServiceTitan
9.3

Usability

17hats
9.0
ServiceTitan

Support Rating

17hats
8.0
ServiceTitan

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