What users are saying about
1 Ratings
7 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

ServiceTitan

We are not a sales-driven service company, so we do not need all the bells and whistles. We also have a large new construction department in which ServiceTitan is not built to handle the workflow. For a Service based company that likes to dial into reports, it's a perfect match.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
ServiceTitan
Customer data management / contact management
17hats
9.0
ServiceTitan
Workflow management
17hats
9.0
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
ServiceTitan
Contract management
17hats
10.0
ServiceTitan
Quote & order management
17hats
10.0
ServiceTitan
Interaction tracking
17hats
8.0
ServiceTitan

Customer Service & Support

17hats
8.0
ServiceTitan
Case management
17hats
8.0
ServiceTitan

Marketing Automation

17hats
8.0
ServiceTitan
Lead management
17hats
8.0
ServiceTitan

CRM Project Management

17hats
9.5
ServiceTitan
Task management
17hats
9.0
ServiceTitan
Billing and invoicing management
17hats
10.0
ServiceTitan

Customization

17hats
8.0
ServiceTitan
Custom fields
17hats
8.0
ServiceTitan

Security

17hats
9.5
ServiceTitan
Single sign-on capability
17hats
10.0
ServiceTitan
Role-based user permissions
17hats
9.0
ServiceTitan

Integrations with 3rd-party Software

17hats
8.0
ServiceTitan
Marketing automation
17hats
8.0
ServiceTitan

Platform

17hats
8.0
ServiceTitan
Mobile access
17hats
8.0
ServiceTitan

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

ServiceTitan

  • Manage dispatch schedules
  • Automated job notifications for customers
Madeline Simpson | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

ServiceTitan

  • Inventory.
  • Marketing.
  • Sales funnel CRM tracking.
Cherie Hudson | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

ServiceTitan

I don't recall the names of the other companies. I tried three. My main complaint was the inability to accommodate flat rate and track sold hours.
Andy Wyatt | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

ServiceTitan

  • Time has been the biggest ROI, prior to this the managers were running paper reports that were printed out and had the HR reps assist with printing these reports when they weren't in the office. This has been eliminated.
John Chavez | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

17hats
9.0
ServiceTitan
9.1

Support Rating

17hats
8.0
ServiceTitan

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