What users are saying about
56 Ratings
21 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Security, Social CRM
  • ADAPTcrm ranks higher in 3 feature sets: Marketing Automation, Integrations with 3rd-party Software, Platform
  • 1CRM and ADAPTcrm are tied in 1 feature set: CRM Project Management

Sales Force Automation

9.3

1CRM

93%
8.8

ADAPTcrm

88%
1CRM ranks higher in 7/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.5
85%
3 Ratings

Workflow management

9.5
95%
5 Ratings
9.5
95%
3 Ratings

Territory management

9.3
93%
5 Ratings
8.5
85%
3 Ratings

Opportunity management

9.6
96%
5 Ratings
8.5
85%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.0
90%
3 Ratings

Contract management

8.8
88%
5 Ratings
9.0
90%
3 Ratings

Quote & order management

9.6
96%
5 Ratings
9.5
95%
3 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.0
80%
3 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
9.0
90%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
9.2

ADAPTcrm

92%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.5
95%
3 Ratings

Call center management

10.0
100%
5 Ratings
9.0
90%
3 Ratings

Help desk management

9.3
93%
4 Ratings
9.0
90%
3 Ratings

Marketing Automation

8.5

1CRM

85%
8.8

ADAPTcrm

88%
ADAPTcrm ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
9.0
90%
3 Ratings

Email marketing

8.3
83%
5 Ratings
8.5
85%
3 Ratings

CRM Project Management

9.0

1CRM

90%
9.0

ADAPTcrm

90%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
9.5
95%
3 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.5
85%
3 Ratings

Reporting

9.4
94%
5 Ratings
9.0
90%
3 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.0

ADAPTcrm

90%
ADAPTcrm ranks higher in 2/3 features

Forecasting

8.9
89%
5 Ratings
9.0
90%
3 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.5
85%
3 Ratings

Customizable reports

9.2
92%
5 Ratings
9.5
95%
3 Ratings

Customization

8.9

1CRM

89%
8.5

ADAPTcrm

85%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
8.5
85%
3 Ratings

Custom objects

9.3
93%
4 Ratings
8.0
80%
3 Ratings

Scripting environment

8.6
86%
4 Ratings
8.5
85%
3 Ratings

API for custom integration

8.7
87%
4 Ratings
9.0
90%
2 Ratings

Security

9.3

1CRM

93%
8.8

ADAPTcrm

88%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.0
90%
3 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.6
86%
3 Ratings

Social CRM

9.1

1CRM

91%
8.5

ADAPTcrm

85%
1CRM ranks higher in 1/2 features

Social data

8.9
89%
4 Ratings
9.0
90%
3 Ratings

Social engagement

9.2
92%
4 Ratings
8.0
80%
3 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
8.8

ADAPTcrm

88%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
9.0
90%
3 Ratings

Compensation management

8.6
86%
4 Ratings
8.5
85%
2 Ratings

Platform

7.7

1CRM

77%
8.5

ADAPTcrm

85%
ADAPTcrm ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.5
85%
2 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.0

ADAPTcrm

90%
3 Ratings

Usability

9.6

1CRM

96%
4 Ratings
9.0

ADAPTcrm

90%
2 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.0

ADAPTcrm

90%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Add comparison