What users are saying about
37 Ratings
13 Ratings
37 Ratings
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Score 7.7 out of 100
13 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
ADAPTcrm
7.2
Customer data management / contact management
1CRM
9.0
ADAPTcrm
7.0
Workflow management
1CRM
9.0
ADAPTcrm
6.0
Territory management
1CRM
9.0
ADAPTcrm
6.0
Opportunity management
1CRM
10.0
ADAPTcrm
7.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
ADAPTcrm
8.0
Contract management
1CRM
7.0
ADAPTcrm
8.0
Quote & order management
1CRM
10.0
ADAPTcrm
7.0
Interaction tracking
1CRM
9.0
ADAPTcrm
8.0
Channel / partner relationship management
1CRM
9.0
ADAPTcrm
8.0

Customer Service & Support

1CRM
9.3
ADAPTcrm
7.3
Case management
1CRM
10.0
ADAPTcrm
8.0
Call center management
1CRM
9.0
ADAPTcrm
7.0
Help desk management
1CRM
9.0
ADAPTcrm
7.0

Marketing Automation

1CRM
10.0
ADAPTcrm
8.0
Lead management
1CRM
10.0
ADAPTcrm
8.0
Email marketing
1CRM
10.0
ADAPTcrm
8.0

CRM Project Management

1CRM
9.7
ADAPTcrm
8.0
Task management
1CRM
9.0
ADAPTcrm
9.0
Billing and invoicing management
1CRM
10.0
ADAPTcrm
8.0
Reporting
1CRM
10.0
ADAPTcrm
7.0

CRM Reporting & Analytics

1CRM
9.0
ADAPTcrm
7.3
Forecasting
1CRM
8.0
ADAPTcrm
7.0
Pipeline visualization
1CRM
9.0
ADAPTcrm
8.0
Customizable reports
1CRM
10.0
ADAPTcrm
7.0

Customization

1CRM
8.5
ADAPTcrm
6.3
Custom fields
1CRM
8.0
ADAPTcrm
6.0
Custom objects
1CRM
8.0
ADAPTcrm
6.0
Scripting environment
1CRM
9.0
ADAPTcrm
7.0
API for custom integration
1CRM
9.0
ADAPTcrm
6.0

Security

1CRM
8.5
ADAPTcrm
7.0
Single sign-on capability
1CRM
8.0
ADAPTcrm
7.0
Role-based user permissions
1CRM
9.0
ADAPTcrm
7.0

Social CRM

1CRM
7.5
ADAPTcrm
7.5
Social data
1CRM
7.0
ADAPTcrm
8.0
Social engagement
1CRM
8.0
ADAPTcrm
7.0

Integrations with 3rd-party Software

1CRM
9.5
ADAPTcrm
8.0
Marketing automation
1CRM
9.0
ADAPTcrm
8.0
Compensation management
1CRM
10.0
ADAPTcrm

Platform

1CRM
9.0
ADAPTcrm
Mobile access
1CRM
9.0
ADAPTcrm

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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