What users are saying about
56 Ratings
3 Ratings
56 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Dimelo ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
8.9

Dimelo

89%
1CRM ranks higher in 7/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.0
90%
1 Rating

Workflow management

9.6
96%
5 Ratings
9.0
90%
1 Rating

Territory management

9.3
93%
5 Ratings
9.0
90%
1 Rating

Opportunity management

9.6
96%
5 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.0
90%
1 Rating

Contract management

8.8
88%
5 Ratings
9.0
90%
1 Rating

Quote & order management

9.6
96%
5 Ratings
9.0
90%
1 Rating

Interaction tracking

9.6
96%
5 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

9.1
91%
5 Ratings
8.0
80%
1 Rating

Customer Service & Support

9.6

1CRM

96%
8.0

Dimelo

80%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
8.0
80%
2 Ratings

Call center management

10.0
100%
5 Ratings
8.0
80%
2 Ratings

Help desk management

9.3
93%
4 Ratings
8.0
80%
1 Rating

Marketing Automation

8.5

1CRM

85%
8.0

Dimelo

80%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
7.0
70%
2 Ratings

Email marketing

8.3
83%
5 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

1CRM

90%
8.0

Dimelo

80%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.0
70%
2 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.0
80%
1 Rating

Reporting

9.4
94%
5 Ratings
9.0
90%
2 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
7.3

Dimelo

73%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
6.0
60%
2 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.0
80%
1 Rating

Customizable reports

9.1
91%
5 Ratings
8.0
80%
2 Ratings

Customization

8.9

1CRM

89%
8.5

Dimelo

85%
1CRM ranks higher in 2/4 features

Custom fields

9.0
90%
5 Ratings
7.0
70%
2 Ratings

Custom objects

9.3
93%
4 Ratings
9.0
90%
1 Rating

Scripting environment

8.6
86%
4 Ratings
9.0
90%
1 Rating

API for custom integration

8.7
87%
4 Ratings
9.0
90%
1 Rating

Security

9.3

1CRM

93%
8.0

Dimelo

80%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.0
80%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
2 Ratings

Social CRM

9.1

1CRM

91%
9.0

Dimelo

90%
1CRM ranks higher in 1/2 features

Social data

8.9
89%
4 Ratings
9.0
90%
2 Ratings

Social engagement

9.2
92%
4 Ratings
9.0
90%
2 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
8.5

Dimelo

85%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
8.0
80%
2 Ratings

Compensation management

8.6
86%
4 Ratings
9.0
90%
1 Rating

Platform

7.7

1CRM

77%
8.0

Dimelo

80%
Dimelo ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.0

Dimelo

80%
2 Ratings

Usability

9.6

1CRM

96%
4 Ratings

Dimelo

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

Dimelo

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

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