40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 2 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Dimelo
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
Dimelo
8.9
Customer data management / contact management
1CRM
9.0
Dimelo
9.0
Workflow management
1CRM
9.0
Dimelo
9.0
Territory management
1CRM
9.0
Dimelo
9.0
Opportunity management
1CRM
9.5
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Dimelo
9.0
Contract management
1CRM
8.0
Dimelo
9.0
Quote & order management
1CRM
9.5
Dimelo
9.0
Interaction tracking
1CRM
9.0
Dimelo
9.0
Channel / partner relationship management
1CRM
9.0
Dimelo
8.0
Customer Service & Support
1CRM
9.5
Dimelo
8.0
Case management
1CRM
10.0
Dimelo
8.1
Call center management
1CRM
9.5
Dimelo
8.0
Help desk management
1CRM
9.0
Dimelo
8.0
Marketing Automation
1CRM
10.0
Dimelo
8.1
Lead management
1CRM
10.0
Dimelo
7.1
Email marketing
1CRM
10.0
Dimelo
9.0
CRM Project Management
1CRM
9.5
Dimelo
8.0
Task management
1CRM
9.0
Dimelo
7.1
Billing and invoicing management
1CRM
9.5
Dimelo
8.0
Reporting
1CRM
10.0
Dimelo
8.9
CRM Reporting & Analytics
1CRM
9.5
Dimelo
7.4
Forecasting
1CRM
9.0
Dimelo
6.1
Pipeline visualization
1CRM
9.5
Dimelo
8.0
Customizable reports
1CRM
10.0
Dimelo
8.0
Customization
1CRM
8.6
Dimelo
8.5
Custom fields
1CRM
8.5
Dimelo
7.1
Custom objects
1CRM
8.0
Dimelo
9.0
Scripting environment
1CRM
9.0
Dimelo
9.0
API for custom integration
1CRM
9.0
Dimelo
9.0
Security
1CRM
9.3
Dimelo
8.0
Single sign-on capability
1CRM
9.0
Dimelo
8.0
Role-based user permissions
1CRM
9.5
Dimelo
8.0
Social CRM
1CRM
7.5
Dimelo
9.0
Social data
1CRM
7.0
Dimelo
9.0
Social engagement
1CRM
8.0
Dimelo
8.9
Integrations with 3rd-party Software
1CRM
9.5
Dimelo
8.5
Marketing automation
1CRM
9.0
Dimelo
8.1
Compensation management
1CRM
10.0
Dimelo
9.0
Platform
1CRM
9.0
Dimelo
8.0
Mobile access
1CRM
9.0
Dimelo
8.0
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Dimelo
- Being able to unify all the messages we receive daily is easier.
- It helps reduce time when giving answers and solutions to problems that arise.
- Its interface is very simple and easy to understand.
- You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Dimelo
- Social media listening over and above management
- Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Dimelo
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Dimelo
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Dimelo
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Dimelo
- Provided the service we required based upon an assumed initial level of customer engagement
- Increased social media engagement for the client - positive impact

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employees