What users are saying about
37 Ratings
2 Ratings
37 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Dimelo
8.9
Customer data management / contact management
1CRM
9.0
Dimelo
9.0
Workflow management
1CRM
9.0
Dimelo
9.0
Territory management
1CRM
9.0
Dimelo
9.0
Opportunity management
1CRM
10.0
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Dimelo
9.0
Contract management
1CRM
7.0
Dimelo
9.0
Quote & order management
1CRM
10.0
Dimelo
9.0
Interaction tracking
1CRM
9.0
Dimelo
9.0
Channel / partner relationship management
1CRM
9.0
Dimelo
8.0

Customer Service & Support

1CRM
9.3
Dimelo
8.1
Case management
1CRM
10.0
Dimelo
8.3
Call center management
1CRM
9.0
Dimelo
8.0
Help desk management
1CRM
9.0
Dimelo
8.0

Marketing Automation

1CRM
10.0
Dimelo
8.3
Lead management
1CRM
10.0
Dimelo
7.7
Email marketing
1CRM
10.0
Dimelo
9.0

CRM Project Management

1CRM
9.7
Dimelo
8.1
Task management
1CRM
9.0
Dimelo
7.7
Billing and invoicing management
1CRM
10.0
Dimelo
8.0
Reporting
1CRM
10.0
Dimelo
8.7

CRM Reporting & Analytics

1CRM
9.0
Dimelo
7.6
Forecasting
1CRM
8.0
Dimelo
6.7
Pipeline visualization
1CRM
9.0
Dimelo
8.0
Customizable reports
1CRM
10.0
Dimelo
8.0

Customization

1CRM
8.5
Dimelo
8.7
Custom fields
1CRM
8.0
Dimelo
7.7
Custom objects
1CRM
8.0
Dimelo
9.0
Scripting environment
1CRM
9.0
Dimelo
9.0
API for custom integration
1CRM
9.0
Dimelo
9.0

Security

1CRM
8.5
Dimelo
8.0
Single sign-on capability
1CRM
8.0
Dimelo
8.0
Role-based user permissions
1CRM
9.0
Dimelo
8.0

Social CRM

1CRM
7.5
Dimelo
8.8
Social data
1CRM
7.0
Dimelo
9.0
Social engagement
1CRM
8.0
Dimelo
8.7

Integrations with 3rd-party Software

1CRM
9.5
Dimelo
8.7
Marketing automation
1CRM
9.0
Dimelo
8.3
Compensation management
1CRM
10.0
Dimelo
9.0

Platform

1CRM
9.0
Dimelo
8.0
Mobile access
1CRM
9.0
Dimelo
8.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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