56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
- Dimelo ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform
Sales Force Automation

9.3
1CRM
93%

8.9
Dimelo
89%
1CRM ranks higher in 7/9 features
1CRM ranks higher in 7/9 features
Customer data management / contact management

9.6
96%
5 Ratings

9.0
90%
1 Rating
Workflow management

9.6
96%
5 Ratings

9.0
90%
1 Rating
Territory management

9.3
93%
5 Ratings

9.0
90%
1 Rating
Opportunity management

9.6
96%
5 Ratings

9.0
90%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

9.0
90%
1 Rating
Contract management

8.8
88%
5 Ratings

9.0
90%
1 Rating
Quote & order management

9.6
96%
5 Ratings

9.0
90%
1 Rating
Interaction tracking

9.6
96%
5 Ratings

9.0
90%
1 Rating
Channel / partner relationship management

9.1
91%
5 Ratings

8.0
80%
1 Rating
Customer Service & Support

9.6
1CRM
96%

8.0
Dimelo
80%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

8.0
80%
2 Ratings
Call center management

10.0
100%
5 Ratings

8.0
80%
2 Ratings
Help desk management

9.3
93%
4 Ratings

8.0
80%
1 Rating
Marketing Automation

8.5
1CRM
85%

8.0
Dimelo
80%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings

7.0
70%
2 Ratings
Email marketing

8.3
83%
5 Ratings

9.0
90%
1 Rating
CRM Project Management

9.0
1CRM
90%

8.0
Dimelo
80%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

7.0
70%
2 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

8.0
80%
1 Rating
Reporting

9.4
94%
5 Ratings

9.0
90%
2 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

7.3
Dimelo
73%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings

6.0
60%
2 Ratings
Pipeline visualization

9.4
94%
5 Ratings

8.0
80%
1 Rating
Customizable reports

9.1
91%
5 Ratings

8.0
80%
2 Ratings
Customization

8.9
1CRM
89%

8.5
Dimelo
85%
1CRM ranks higher in 2/4 features
1CRM ranks higher in 2/4 features
Custom fields

9.0
90%
5 Ratings

7.0
70%
2 Ratings
Custom objects

9.3
93%
4 Ratings

9.0
90%
1 Rating
Scripting environment

8.6
86%
4 Ratings

9.0
90%
1 Rating
API for custom integration

8.7
87%
4 Ratings

9.0
90%
1 Rating
Security

9.3
1CRM
93%

8.0
Dimelo
80%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

8.0
80%
1 Rating
Role-based user permissions

9.4
94%
5 Ratings

8.0
80%
2 Ratings
Social CRM

9.1
1CRM
91%

9.0
Dimelo
90%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Social data

8.9
89%
4 Ratings

9.0
90%
2 Ratings
Social engagement

9.2
92%
4 Ratings

9.0
90%
2 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

8.5
Dimelo
85%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings

8.0
80%
2 Ratings
Compensation management

8.6
86%
4 Ratings

9.0
90%
1 Rating
Platform

7.7
1CRM
77%

8.0
Dimelo
80%
Dimelo ranks higher in 1/1 features
Dimelo ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

8.0
80%
1 Rating
Attribute Ratings
- 1CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

8.0
Dimelo
80%
2 Ratings
Usability

9.6
1CRM
96%
4 Ratings

Dimelo
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

Dimelo
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesDimelo
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Dimelo
- Being able to unify all the messages we receive daily is easier.
- It helps reduce time when giving answers and solutions to problems that arise.
- Its interface is very simple and easy to understand.
- You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Dimelo
- Social media listening over and above management
- Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Dimelo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Dimelo
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Dimelo
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesDimelo
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Dimelo
- Provided the service we required based upon an assumed initial level of customer engagement
- Increased social media engagement for the client - positive impact

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employees