1E Digital Employee Experience (DEX) Platform vs. BlackBerry UEM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1E Digital Employee Experience (DEX) Platform
Score 8.9 out of 10
N/A
The 1E Tachyon single agent and platform is a remote endpoint management solution designed to significantly improve IT’s ability to support the Work From Anywhere Enterprise. It provides endpoint diagnostics and remediation, end-user experience management and monitoring, and service delivery for ServiceNow ITSM.N/A
Blackberry UEM
Score 9.7 out of 10
N/A
BlackBerry UEM (formerly from Good Technology) offers a complete enterprise mobility management solution, including capabilities for mobile device management, mobile application management, mobile content management, identity access management and mobile security and containerization.N/A
Pricing
1E Digital Employee Experience (DEX) PlatformBlackBerry UEM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
1E Digital Employee Experience (DEX) PlatformBlackberry UEM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
1E Digital Employee Experience (DEX) PlatformBlackBerry UEM
Top Pros
Top Cons
Best Alternatives
1E Digital Employee Experience (DEX) PlatformBlackBerry UEM
Small Businesses
NinjaOne
NinjaOne
Score 9.4 out of 10
NinjaOne
NinjaOne
Score 9.4 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1E Digital Employee Experience (DEX) PlatformBlackBerry UEM
Likelihood to Recommend
10.0
(1 ratings)
7.4
(4 ratings)
Likelihood to Renew
-
(0 ratings)
4.4
(2 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
5.9
(2 ratings)
User Testimonials
1E Digital Employee Experience (DEX) PlatformBlackBerry UEM
Likelihood to Recommend
1E
When we are needing to patch workstations for zero-day vulnerabilities or security risks, Tachyon Explorer is our go-to tool to push out those settings quickly. We have a Tachyon server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the 1E Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the Tachyon software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
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BlackBerry
If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.
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Pros
1E
  • Extremely quick responses from Tachyon Explorer provides immediate feedback
  • Automated software reclaim for unused software keeps our licensing costs down
  • Guaranteed State gives us peace of mind that our required policy settings will remain intact
  • Tachyon Experience gives an in-depth insight into proactive performance troubleshooting
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BlackBerry
  • Security and Web Filtering are easy to set up and maintain
  • Initial set up and install of company profile onto Android/iOS devices
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Cons
1E
  • They currently don't have all of their products incorporated into the Tachyon web interface, meaning that we need a separate administration console for using their Shopping product.
  • The 1E Tachyon Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
  • Writing your own custom instructions for Tachyon Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
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BlackBerry
  • One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
  • It's not possible to save or forward attachments from my inbox on my device
  • Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.
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Likelihood to Renew
1E
No answers on this topic
BlackBerry
I will renew use of this product for as long as the company supports its use.
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Usability
1E
1E Tachyon has plenty of features and functionality right out of the box. They offer a Tachyon Exchange web portal where you can go to download new Tachyon product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
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BlackBerry
No answers on this topic
Support Rating
1E
No answers on this topic
BlackBerry
If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.
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Alternatives Considered
1E
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that 1E had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our 1E toolbox and even then doesn't seem to have all of the additional functionality that we get from the 1E software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which 1E Tachyon has already done impressively for some time now.
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BlackBerry
Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features
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Return on Investment
1E
  • Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
  • Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
  • Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
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BlackBerry
  • Security profiles have been effective in managing user devices.
  • Location tracking has helped locate lost and stolen devices.
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