[24]7 Answers vs. Desk.com (discontinued)
[24]7 Answers vs. Desk.com (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Answers | N/A | [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed. | N/A | |
Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
[24]7 Answers | Desk.com (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
[24]7 Answers | Desk.com (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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[24]7 Answers | Desk.com (discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Answers | Desk.com (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 8.4 (14 ratings) |
Usability | - (0 ratings) | 8.3 (19 ratings) |
Availability | - (0 ratings) | 1.0 (2 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.2 (21 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
[24]7 Answers | Desk.com (discontinued) | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Discontinued Products |
Pros | [24]7.ai No answers on this topic | Discontinued Products |
Cons | [24]7.ai No answers on this topic | Discontinued Products |
Likelihood to Renew | [24]7.ai No answers on this topic | Discontinued Products |
Usability | [24]7.ai No answers on this topic | Discontinued Products |
Reliability and Availability | [24]7.ai No answers on this topic | Discontinued Products |
Performance | [24]7.ai No answers on this topic | Discontinued Products |
Support Rating | [24]7.ai No answers on this topic | Discontinued Products |
Implementation Rating | [24]7.ai No answers on this topic | Discontinued Products |
Alternatives Considered | [24]7.ai No answers on this topic | Discontinued Products |
Return on Investment | [24]7.ai No answers on this topic | Discontinued Products |
ScreenShots | Desk.com (discontinued) Screenshots |