[24]7 Answers vs. Help Scout
[24]7 Answers vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Answers | N/A | [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed. | N/A | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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[24]7 Answers | Help Scout | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Answers | Help Scout | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
[24]7 Answers | Help Scout | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Help Scout |
Pros | [24]7.ai No answers on this topic | Help Scout |
Cons | [24]7.ai No answers on this topic | Help Scout |
Likelihood to Renew | [24]7.ai No answers on this topic | Help Scout |
Usability | [24]7.ai No answers on this topic | Help Scout |
Alternatives Considered | [24]7.ai No answers on this topic | Help Scout |
Return on Investment | [24]7.ai No answers on this topic | Help Scout |
ScreenShots | Help Scout Screenshots |