[24]7 Answers vs. Spiceworks Help Desk
[24]7 Answers vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Answers | N/A | [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
[24]7 Answers | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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[24]7 Answers | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Answers | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
[24]7 Answers | Spiceworks Help Desk | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Pros | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Cons | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Usability | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Support Rating | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | [24]7.ai No answers on this topic | Spiceworks Ziff Davis |
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