[24]7.ai Engagement Cloud vs. Salesforce Experience Cloud
[24]7.ai Engagement Cloud vs. Salesforce Experience Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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[24]7.ai Engagement Cloud | Salesforce Experience Cloud | |
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Results and Analysis |
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Digital Experience Platform |
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[24]7.ai Engagement Cloud | Salesforce Experience Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Kentico Xperience Score 7.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | Salesforce Experience Cloud | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (52 ratings) |
Usability | - (0 ratings) | 9.4 (4 ratings) |
Performance | - (0 ratings) | 9.1 (5 ratings) |
Support Rating | - (0 ratings) | 7.7 (17 ratings) |
Ease of integration | - (0 ratings) | 9.4 (4 ratings) |
[24]7.ai Engagement Cloud | Salesforce Experience Cloud | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Salesforce |
Pros | [24]7.ai No answers on this topic | Salesforce |
Cons | [24]7.ai No answers on this topic | Salesforce |
Usability | [24]7.ai No answers on this topic | Salesforce |
Performance | [24]7.ai No answers on this topic | Salesforce |
Support Rating | [24]7.ai No answers on this topic | Salesforce |
Alternatives Considered | [24]7.ai No answers on this topic | Salesforce |
Return on Investment | [24]7.ai No answers on this topic | Salesforce |
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