What users are saying about
4 Ratings
23 Ratings
4 Ratings
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Score 9 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Vtiger
Organize and prioritize service tickets
365Ticketing
7.0
Vtiger
Expert directory
365Ticketing
8.0
Vtiger
ITSM collaboration and documentation
365Ticketing
8.0
Vtiger
Ticket creation and submission
365Ticketing
8.0
Vtiger
Ticket response
365Ticketing
9.0
Vtiger

Self Help Community

365Ticketing
9.0
Vtiger
Internal knowledge base
365Ticketing
9.0
Vtiger

Multi-Channel Help

365Ticketing
9.0
Vtiger
Email support
365Ticketing
9.0
Vtiger

Sales Force Automation

365Ticketing
Vtiger
7.7
Customer data management / contact management
365Ticketing
Vtiger
8.4
Workflow management
365Ticketing
Vtiger
6.8
Opportunity management
365Ticketing
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
365Ticketing
Vtiger
7.6
Contract management
365Ticketing
Vtiger
7.2
Quote & order management
365Ticketing
Vtiger
7.5
Interaction tracking
365Ticketing
Vtiger
9.6

Customer Service & Support

365Ticketing
Vtiger
8.1
Case management
365Ticketing
Vtiger
7.7
Help desk management
365Ticketing
Vtiger
8.6

Marketing Automation

365Ticketing
Vtiger
9.4
Lead management
365Ticketing
Vtiger
9.3
Email marketing
365Ticketing
Vtiger
9.6

CRM Project Management

365Ticketing
Vtiger
8.7
Task management
365Ticketing
Vtiger
8.0
Billing and invoicing management
365Ticketing
Vtiger
9.2
Reporting
365Ticketing
Vtiger
9.0

CRM Reporting & Analytics

365Ticketing
Vtiger
9.5
Forecasting
365Ticketing
Vtiger
9.0
Pipeline visualization
365Ticketing
Vtiger
10.0
Customizable reports
365Ticketing
Vtiger
9.6

Customization

365Ticketing
Vtiger
7.9
Custom fields
365Ticketing
Vtiger
7.9
Custom objects
365Ticketing
Vtiger
8.5
API for custom integration
365Ticketing
Vtiger
7.2

Social CRM

365Ticketing
Vtiger
6.0
Social engagement
365Ticketing
Vtiger
6.0

Platform

365Ticketing
Vtiger
5.3
Mobile access
365Ticketing
Vtiger
5.3

Security

365Ticketing
Vtiger
8.6
Role-based user permissions
365Ticketing
Vtiger
8.6

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

365Ticketing

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
Vtiger
7.6

Support Rating

365Ticketing
Vtiger
9.0

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