8 Ratings
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Score 6.7 out of 100
7 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

3Com Baseline Switches (Discontinued)

As our company is growing we need to be able to upgrade our equipment. It is great for smaller companies.
Anonymous | TrustRadius Reviewer

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Pros

3Com Baseline Switches (Discontinued)

  • Great product used on a budget.
  • It gets the job done.
  • Better switches than most competitors.
Anonymous | TrustRadius Reviewer

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Cons

3Com Baseline Switches (Discontinued)

  • Our network is slow.
  • Feels like things are not working properly at times.
  • Old equipment.
Anonymous | TrustRadius Reviewer

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Alternatives Considered

3Com Baseline Switches (Discontinued)

I used Cisco and Cisco is a great product but more on the expensive side. This is a great product for smaller companies.
Anonymous | TrustRadius Reviewer

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Return on Investment

3Com Baseline Switches (Discontinued)

  • Great price.
  • Great product for small company.
  • It was great before we expanded.
Anonymous | TrustRadius Reviewer

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Pricing Details

3Com Baseline Switches (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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