What users are saying about

3CX vs Pure Chat

3CX
50 Ratings
Pure Chat
6 Ratings

3CX

50 Ratings
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Score 7.6 out of 100

Based on 50 reviews and ratings

Pure Chat

6 Ratings
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Score 9 out of 100

Based on 6 reviews and ratings

Attribute Ratings

  • Pure Chat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.4

3CX

64%
12 Ratings
9.0

Pure Chat

90%
3 Ratings

Support Rating

5.4

3CX

54%
4 Ratings

Pure Chat

N/A
0 Ratings

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

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Anonymous | TrustRadius Reviewer
Verified User
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Pure Chat

For the price, Pure Chat is a great user support service for any
website. It allows representatives to help customers decide on products
as well as help them with their orders or any issues they are presented.
Pure Chat is easy to install by just dropping a snippet of code.
I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help

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omar lopardo | TrustRadius Reviewer
omar lopardo
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Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Anonymous | TrustRadius Reviewer
Verified User
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Pure Chat

  • Instant notifications
  • Mobile app
  • Customizing the chat box
  • Instant access to the transcripts once the chat has ended
  • Ability to send a copy to the consumer allows us a second chance to connect
  • Personal chat pages

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Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
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Cons

3CX

  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.

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Daniel Merkl | TrustRadius Reviewer
Daniel Merkl
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Pure Chat

  • It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
  • Customization is limited. You can control how it shows up, what the color is.

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Toby Mei | TrustRadius Reviewer
Toby Mei
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Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. none
  2. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Pure Chat

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$10 per month

Pure Chat Editions & Modules

Edition
Growth$491
Pro$991
Additional Users - Growth$151
Additional Users - Pro$101
  1. per month
Additional Pricing Details
—

Support Rating

3CX

3CX 5.4
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink | TrustRadius Reviewer
Laura Steinbrink
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Pure Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

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Anonymous | TrustRadius Reviewer
Verified User
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Pure Chat

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications.

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omar lopardo | TrustRadius Reviewer
omar lopardo
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Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt | TrustRadius Reviewer
Artur Bittencourt
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Pure Chat

  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers

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Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
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Screenshots

Pure Chat

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