32 Ratings
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Score 9 out of 100
53 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.1
Agent dashboard
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Validate callers
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Outbound response
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call forwarding
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Click-to-call (CTC)
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Warm transfer
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Predictive dialing
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
REST APIs
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Call scripts
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.8
Multichannel integration
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.4

Workforce Optimization (WFO)

3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.7
Inbound call routing
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Omnichannel inbound routing
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Quality management
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call analytics
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Historical reporting
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.5
Live reporting
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.5
Customer surveys
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
3CX
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

3CX

  • Logs - They give you general or really high-level info but you can't really drill down to specifics of what happened and who did what
  • Better segregation of roles or implementation of RBAC - sometimes you provide permissions to manager to be able to manage queue or ring group and they have way more permissions that are needed but no way to scale them down
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

No score
No answers yet
No answers on this topic

Support Rating

3CX

3CX 5.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Very similar. Both great products
Richard Kersten | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.
Simon Whight | TrustRadius Reviewer

Screenshots

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

On-premise Edition
PRO$3251
  1. Per annum. Unlimited users . 8 simultaneous calls
SaaS Edition
Enterprise$3941
  1. Per annum. Unlimited users . 8 simultaneous calls
Additional Pricing Details
Our pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
8.9
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.6

Usability

3CX
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Support Rating

3CX
5.9
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

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