56 Ratings
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Score 8 out of 100
56 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    6.0

    Vonage Contact Center for Salesforce

    60%
    Vonage Contact Center for Salesforce ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    3.2
    32%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Warm transfer

    N/A
    0 Ratings
    5.1
    51%
    4 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    6.5

    Vonage Contact Center for Salesforce

    65%
    Vonage Contact Center for Salesforce ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Recording

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Quality management

    N/A
    0 Ratings
    5.1
    51%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    4.1
    41%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Live reporting

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Customer surveys

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • 3CX is rated higher in 1 area: Likelihood to Recommend
    • Vonage Contact Center for Salesforce is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    7.2

    3CX

    72%
    14 Ratings
    2.2

    Vonage Contact Center for Salesforce

    22%
    6 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    10.0

    Vonage Contact Center for Salesforce

    100%
    1 Rating

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Vonage

    If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Vonage

    • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
    • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
    • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Vonage

    • Third party implementation consult
    • British date format and time zone in U.S. market
    • No one answers their 800 number on their website
    • Report is not easy to read
    • Calls that were not answered wouldn’t make it to Salesforce report
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Vonage Contact Center for Salesforce

    Starting Price

    $0 Contact sales team

    Editions & Modules

    Vonage Contact Center for Salesforce editions and modules pricing
    EditionModules
    EssentialsContact sales team1
    SelectContact sales team2
    ExpressContact sales team3
    PremiumContact sales team4

    Footnotes

    1. Contact sales team
    2. Contact sales team
    3. Contact sales team
    4. Contact sales team

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Vonage

    I have personally not used their support, but I hear from our admin that it is good.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Vonage

    Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Vonage

    • Saved us time
    • Saved us manual effort
    • Improved efficiency
    • Made our sales jobs easier
    • More time spent toward other goals due to this simple tool
    Read full review

    Screenshots

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