What users are saying about
56 Ratings
34 Ratings
56 Ratings
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Score 7.8 out of 100
34 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    8.8

    Whereby

    88%
    Whereby ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    High quality video

    N/A
    0 Ratings
    9.3
    93%
    15 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    9.4
    94%
    13 Ratings

    Mobile support

    N/A
    0 Ratings
    7.0
    70%
    12 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    8.8

    Whereby

    88%
    Whereby ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.4
    94%
    14 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.2
    82%
    5 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    8.0

    Whereby

    80%
    Whereby ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Meeting initiation

    N/A
    0 Ratings
    9.3
    93%
    11 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Slideshows

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    8.4

    Whereby

    84%
    Whereby ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    9.1
    91%
    10 Ratings

    Audience polling

    N/A
    0 Ratings
    7.8
    78%
    3 Ratings

    Q&A

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    8.2

    Whereby

    82%
    Whereby ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Attribute Ratings

    • Whereby is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.6

    Whereby

    86%
    16 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    10.0

    Whereby

    100%
    2 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    10.0

    Whereby

    100%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    5.5

    Whereby

    55%
    17 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    10.0

    Whereby

    100%
    1 Rating

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Whereby

    If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Whereby

    • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
    • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Whereby

    • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
    • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Whereby

    Starting Price

    $0 per user

    Editions & Modules

    Whereby editions and modules pricing
    EditionModules
    Free$01
    Pro$9.992
    Business$59.99 and up3

    Footnotes

    1. per user
    2. per user
    3. per user/room

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    3CX

    No answers on this topic

    Whereby

    We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
    Read full review

    Usability

    3CX

    No answers on this topic

    Whereby

    Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Whereby

    Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
    Read full review

    Implementation Rating

    3CX

    No answers on this topic

    Whereby

    After a recommendation from a partner, as the system is very easy to use, we simply start.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Whereby

    For me it was Zoom, Google Meet vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and Google Meet always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Whereby

    • My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
    • Easy to use, no login issues and is user friendly application.
    • I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
    Read full review

    Screenshots

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