What users are saying about
47 Ratings
31 Ratings
47 Ratings
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Score 7.6 out of 100
31 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

Whereby

[Whereby] is great for small teams within an organization. It is simple to use and quick to join. It can't be your main communication tool as it lacks most of the core features. Screen sharing quality is great. It can't handle large meetings. If video quality is utmost priority then this tool isn't for you.
Sandeep Reyyi | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX
Whereby
8.2
High quality audio
3CX
Whereby
8.8
High quality video
3CX
Whereby
8.6
Low bandwidth requirements
3CX
Whereby
8.5
Mobile support
3CX
Whereby
6.7

Screen Sharing

3CX
Whereby
8.1
Desktop sharing
3CX
Whereby
8.8
Whiteboards
3CX
Whereby
7.3

Online Meetings / Events

3CX
Whereby
7.7
Calendar integration
3CX
Whereby
7.0
Meeting initiation
3CX
Whereby
9.2
Integrates with social media
3CX
Whereby
7.5
Record meetings / events
3CX
Whereby
6.5
Slideshows
3CX
Whereby
8.2

Online Events Collaboration

3CX
Whereby
7.4
Live chat
3CX
Whereby
8.6
Audience polling
3CX
Whereby
6.7
Q&A
3CX
Whereby
6.9

Online Events Security

3CX
Whereby
7.3
User authentication
3CX
Whereby
7.5
Participant roles & permissions
3CX
Whereby
7.9
Confidential attendee list
3CX
Whereby
6.5

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Whereby

  • Whereby does not require any download file?
  • We can easily join meeting with only two clicks.
  • [The] link is short and easy to share. Unlike other software where [the] link is 30+ words.
  • The emoji collection and response on the screen [are] very ideal.
Omer Yaqoob | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

Whereby

  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Michael Ball-Marian | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Whereby

Whereby 10.0
Based on 2 answers
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Whereby

Whereby 10.0
Based on 2 answers
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Whereby

Whereby 7.2
Based on 17 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Alvin Landicho | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

Whereby

Whereby 10.0
Based on 1 answer
After a recommendation from a partner, as the system is very easy to use, we simply start.
Leonardo Barbosa Corrêa | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

Whereby

I did not evaluate other applications against Whereby, because we had a very specific need, which was the partner that we would use the solution, only accepted to use Whereby, so, we accepted to use the solution. As it was for a specific period, there was no problem. And in the end, it proved to be a very stable, very fast solution, with no need for crazy plugins or anything. Basically, it was access[ed] and use.
Anonymous | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Whereby

  • In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
  • Easy to drop-by and have a small talk with clients/teammates within COVID era.
  • The URL makes you look fancy instead of a random hash.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Rating Summary

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