What users are saying about
13 Ratings
1 Rating
13 Ratings
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Score 6.4 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.0

    Lingo

    80%
    Lingo ranks higher in 1/1 features

    User templates

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    6.0

    Lingo

    60%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    Lingo

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Lingo

    Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Lingo

    • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
    • Its price is competitive compared to other options
    • Nice that they don't send a million update and confirmation emails like some platforms
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Lingo

    • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
    • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
    • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Lingo

      Starting Price

      $0

      Editions & Modules

      Lingo editions and modules pricing
      EditionModules
      Small Team151
      Standard302
      Plus403
      EnterpriseCustom Pricing4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Lingo

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Lingo

      We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Lingo

      • It helps us save money on EDI processing
      • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
      • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
      Read full review

      Screenshots

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