AbacusLaw by CARET vs. FinnOne Neo

My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.

FinnOne [Neo Cloud helped] with the complete loan lifecycle from the first time a customer contacts us all the way to the end. It helps with better loan decisions. We use it to process a lot of loans and we like the faster process and the paperless process as well. I cannot think of anything negative to say about this system.

Incentivized

• Security
• Organization
• Easy to use

Incentivized

• Process automation across banking use cases like customer onboarding.
• Multi dimensional reporting analytical view.
• Open integration platform.

Incentivized

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• The interface could be improved because there is some confusion in certain areas that need to be more friendly and clear.

Incentivized

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

FinnOne [Neo Cloud] is at a lower cost. it provides better efficiency and an improved workflow. It saves time and storage with its paperless function. It helps with organizing and managing customer data. Provides superb loan making decisions. It is easy to use and implement in an organization. Overall it makes things work smoothly.

Incentivized

• We have been using Abacus (and previously Amicus) for so long it is hard to tell.

Incentivized

• Improved business revenue.
• Less user drops.
• Analytical information.

Incentivized