AbacusLaw by CARET vs. Soluno

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 4.0 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
Soluno
Score 5.8 out of 10
N/A
Soluno is a user-friendly, cloud-based accounting and business management software for law firms of all sizes.
$71
per month
Pricing
AbacusLaw by CARETSoluno
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
AbacusLaw by CARETSoluno
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing information -based on "Price Estimator"
More Pricing Information
Community Pulse
AbacusLaw by CARETSoluno
Top Pros
Top Cons
Best Alternatives
AbacusLaw by CARETSoluno
Small Businesses

No answers on this topic

BQE CORE
BQE CORE
Score 8.5 out of 10
Medium-sized Companies

No answers on this topic

BQE CORE
BQE CORE
Score 8.5 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
AbacusLaw by CARETSoluno
Likelihood to Recommend
1.0
(2 ratings)
5.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Support Rating
7.0
(1 ratings)
1.0
(1 ratings)
User Testimonials
AbacusLaw by CARETSoluno
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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AffiniPay
Soluno works well in a smaller firm that is not transaction heavy. I would not recommend this solution to a transaction-heavy or larger law firm such as a busy real estate practice
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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AffiniPay
  • Soluno provides a comprehensive cloud based legal accounting solution.
  • The billing module in Soluno allows for a one stop option for adjusting and previewing invoices before finalizing.
  • Soluno is setup in such a manner that the interface is easy to follow for active data entry.
  • Soluno has a great drag and drop feature to add documents to the accounts payable module.
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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AffiniPay
  • Soluno does not allow for multiple trust to general transfers in one transaction.
  • In my opinion, Soluno is difficult to create/customize reports and billing templates.
  • As Soluno has grown, I feel their support has gotten poor.
  • From my experience, Soluno is glitchy at times and appears to be an ongoing project which has farther to go to meet the needs of larger law firms.
  • Soluno works best for firms that are not transaction heavy. It is not a product I would recommend to a busy real estate firm or any other type of law that is transaction heavy.
  • Soluno does not allow for fee allocation until after a file is billed IE: you cannot split a fee between a responsible attorney and a working attorney at the time entry level.
  • The training and support can use improvement.
  • Needs to be easier to customize re: user security, billing templates, custom reports.
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Likelihood to Renew
CARET (Abacus Data Systems, Inc. )
No answers on this topic
AffiniPay
They have a long way to go in their software development
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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AffiniPay
Support cannot always answer queries. It takes too long to get an answer or resolution to a problem
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Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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AffiniPay
PCLaw still has more to offer overall than Soluno however neither program is without its issues. Soluno is still limited in its overall offerings compared to PCLaw. As a cloud-based solution Soluno is still the best option on the market at this time
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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AffiniPay
  • The cloud based option makes this solution available anywhere.
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