What users are saying about
7 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Abstract

  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).Sketch"
  • If you're managing multiple pattern libraries
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Abstract
7.6
Nextiva Business Phone Service
Workflow Automation
Abstract
7.5
Nextiva Business Phone Service
Mobile Access
Abstract
7.0
Nextiva Business Phone Service
Search
Abstract
8.4
Nextiva Business Phone Service

Communication

Abstract
8.7
Nextiva Business Phone Service
Chat
Abstract
10.0
Nextiva Business Phone Service
Notifications
Abstract
9.2
Nextiva Business Phone Service
Discussions
Abstract
8.0
Nextiva Business Phone Service
Internal knowledgebase
Abstract
7.5
Nextiva Business Phone Service

File Sharing & Management

Abstract
8.1
Nextiva Business Phone Service
Versioning
Abstract
10.0
Nextiva Business Phone Service
Document collaboration
Abstract
8.4
Nextiva Business Phone Service
Access control
Abstract
7.3
Nextiva Business Phone Service
Advanced security features
Abstract
5.7
Nextiva Business Phone Service
Device sync
Abstract
9.0
Nextiva Business Phone Service

Cloud PBX

Abstract
Nextiva Business Phone Service
8.4
Hosted PBX
Abstract
Nextiva Business Phone Service
7.7
Multi-level Interactive Voice Response (IVR)
Abstract
Nextiva Business Phone Service
8.8
User templates
Abstract
Nextiva Business Phone Service
8.4
Call reports
Abstract
Nextiva Business Phone Service
9.4
Directory of employee names
Abstract
Nextiva Business Phone Service
7.7

Call Management

Abstract
Nextiva Business Phone Service
8.4
Answering rules
Abstract
Nextiva Business Phone Service
8.4
Call recording
Abstract
Nextiva Business Phone Service
9.1
Call park
Abstract
Nextiva Business Phone Service
7.9
Call screening
Abstract
Nextiva Business Phone Service
8.5
Message alerts
Abstract
Nextiva Business Phone Service
8.0

VoIP system collaboration

Abstract
Nextiva Business Phone Service
7.5
Video conferencing
Abstract
Nextiva Business Phone Service
7.3
Audio conferencing
Abstract
Nextiva Business Phone Service
8.1
Video screen sharing
Abstract
Nextiva Business Phone Service
8.0
Instant messaging
Abstract
Nextiva Business Phone Service
6.6

Mobile apps

Abstract
Nextiva Business Phone Service
7.5
Mobile app for iOS
Abstract
Nextiva Business Phone Service
7.8
Mobile app for Android
Abstract
Nextiva Business Phone Service
7.3

Pros

Abstract

  • Versioning for desginers
  • Collaboration between team members
Christopher Fritz | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Abstract

  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

Abstract

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Abstract

Abstract 7.0
Based on 1 answer
Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Abstract

Abstract 8.1
Based on 5 answers
Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.8
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

Abstract

I purchased and administer Abstract. It was requested by our design department who evaluated it.
Christopher Fritz | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Return on Investment

Abstract

  • Single source of truth for the team.
  • Could quickly get expensive with corporate accounts.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pricing Details

Abstract

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Abstract Editions & Modules

Additional Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Abstract
8.8
Nextiva Business Phone Service
8.3

Likelihood to Renew

Abstract
Nextiva Business Phone Service
6.0

Usability

Abstract
7.0
Nextiva Business Phone Service
8.0

Support Rating

Abstract
8.1
Nextiva Business Phone Service
8.8

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