What users are saying about

Acarda Outbound

1 Ratings
Score 8 out of 101

ChaseData Call Center Software

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
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Feature Rating Comparison

Contact Center Software

Acarda Outbound
ChaseData Call Center Software
7.0
Agent dashboard
Acarda Outbound
ChaseData Call Center Software
7.0
Validate callers
Acarda Outbound
ChaseData Call Center Software
7.0
Outbound response
Acarda Outbound
ChaseData Call Center Software
7.0
Call forwarding
Acarda Outbound
ChaseData Call Center Software
7.0
Click-to-call (CTC)
Acarda Outbound
ChaseData Call Center Software
7.0
Warm transfer
Acarda Outbound
ChaseData Call Center Software
7.0
Predictive dialing
Acarda Outbound
ChaseData Call Center Software
7.0
Call scripts
Acarda Outbound
ChaseData Call Center Software
7.0
Call tracking
Acarda Outbound
ChaseData Call Center Software
7.0

Workforce Optimization (WFO)

Acarda Outbound
ChaseData Call Center Software
7.0
Inbound call routing
Acarda Outbound
ChaseData Call Center Software
7.0
Omnichannel inbound routing
Acarda Outbound
ChaseData Call Center Software
7.0
Recording
Acarda Outbound
ChaseData Call Center Software
7.0
Quality management
Acarda Outbound
ChaseData Call Center Software
7.0
Call analytics
Acarda Outbound
ChaseData Call Center Software
7.0
Historical reporting
Acarda Outbound
ChaseData Call Center Software
7.0
Live reporting
Acarda Outbound
ChaseData Call Center Software
7.0

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Arlen Graves profile photo

Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves profile photo

Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
Arlen Graves profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves profile photo

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChaseData Call Center Software

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details