What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 3 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.3
Acarda Outbound
83%
7.6
ChaseData Call Center Software
76%
ChaseData Call Center Software ranks higher in 7/9 features
ChaseData Call Center Software ranks higher in 7/9 features
Agent dashboard
9.0
90%
1 Rating
8.0
80%
2 Ratings
Outbound response
8.0
80%
1 Rating
8.0
80%
2 Ratings
Click-to-call (CTC)
8.0
80%
1 Rating
7.0
70%
1 Rating
Validate callers
N/A
0 Ratings
8.0
80%
2 Ratings
Call forwarding
N/A
0 Ratings
7.0
70%
1 Rating
Warm transfer
N/A
0 Ratings
7.0
70%
1 Rating
Predictive dialing
N/A
0 Ratings
8.0
80%
2 Ratings
Call scripts
N/A
0 Ratings
7.0
70%
1 Rating
Call tracking
N/A
0 Ratings
8.0
80%
2 Ratings
Workforce Optimization (WFO)
8.5
Acarda Outbound
85%
7.9
ChaseData Call Center Software
79%
ChaseData Call Center Software ranks higher in 6/7 features
ChaseData Call Center Software ranks higher in 6/7 features
Recording
9.0
90%
1 Rating
8.0
80%
2 Ratings
Historical reporting
8.0
80%
1 Rating
9.0
90%
2 Ratings
Inbound call routing
N/A
0 Ratings
7.0
70%
1 Rating
Omnichannel inbound routing
N/A
0 Ratings
7.0
70%
1 Rating
Quality management
N/A
0 Ratings
7.0
70%
1 Rating
Call analytics
N/A
0 Ratings
9.0
90%
2 Ratings
Live reporting
N/A
0 Ratings
8.0
80%
2 Ratings
Attribute Ratings
- ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Acarda Outbound
80%
2 Ratings
9.0
ChaseData Call Center Software
90%
2 Ratings
Likelihood to Recommend
Acarda Outbound
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Pros
Acarda Outbound
- Call clearance and tools
- Typing notes on the call
- Recording all calls
- Advanced reporting
- Have unsuccessful calls re-scheduled
Workforce Specialist
MajorelConsumer Services, 501-1000 employees
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesCons
Acarda Outbound
- Lacked the level of integrations we needed with other software.
- That's it. It was great otherwise.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Pricing Details
Acarda Outbound
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Acarda Outbound
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesReturn on Investment
Acarda Outbound
- Increasing productivity and closed sales
- Making the customer feels trust by providing info about his previous call.
- Ease of use and quick
Workforce Specialist
MajorelConsumer Services, 501-1000 employees
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees