Acarda Outbound vs ChaseData Call Center Software

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Feature Rating Comparison

Acarda Outbound

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Simple Setup.
Great Support Team.
Never dropped calls.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Cons

Lacked the level of integrations we needed with other software.
That's it. It was great otherwise.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Return on Investment

Easy to get started with.
Great workflow, especially for people starting in the industry.
Helped us meet our daily call goals.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 1 answers on this topic

Pricing Details

Acarda Outbound

General

8.0

ChaseData Call Center Software

10.0

Acarda Outbound vs ChaseData Call Center Software

Acarda Outbound

ChaseData Call Center Software

Acarda Outbound

ChaseData Call Center Software

Add comparison

Likelihood to Recommend

Acarda Outbound

ChaseData Call Center Software

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Call scripts

Call tracking

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Pros

Cons

Alternatives Considered

Return on Investment

Pricing Details

Acarda Outbound

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

ChaseData Call Center Software

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Rating Summary

Likelihood to Recommend