What users are saying about
3 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
7.6

ChaseData Call Center Software

76%
ChaseData Call Center Software ranks higher in 7/9 features

Agent dashboard

9.0
90%
1 Rating
8.0
80%
2 Ratings

Outbound response

8.0
80%
1 Rating
8.0
80%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
7.0
70%
1 Rating

Validate callers

N/A
0 Ratings
8.0
80%
2 Ratings

Call forwarding

N/A
0 Ratings
7.0
70%
1 Rating

Warm transfer

N/A
0 Ratings
7.0
70%
1 Rating

Predictive dialing

N/A
0 Ratings
8.0
80%
2 Ratings

Call scripts

N/A
0 Ratings
7.0
70%
1 Rating

Call tracking

N/A
0 Ratings
8.0
80%
2 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
7.9

ChaseData Call Center Software

79%
ChaseData Call Center Software ranks higher in 6/7 features

Recording

9.0
90%
1 Rating
8.0
80%
2 Ratings

Historical reporting

8.0
80%
1 Rating
9.0
90%
2 Ratings

Inbound call routing

N/A
0 Ratings
7.0
70%
1 Rating

Omnichannel inbound routing

N/A
0 Ratings
7.0
70%
1 Rating

Quality management

N/A
0 Ratings
7.0
70%
1 Rating

Call analytics

N/A
0 Ratings
9.0
90%
2 Ratings

Live reporting

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
9.0

ChaseData Call Center Software

90%
2 Ratings

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Pros

Acarda Outbound

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Abdallah Hindy | TrustRadius Reviewer

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
Abdallah Hindy | TrustRadius Reviewer

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

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