What users are saying about
12 Ratings
6 Ratings
12 Ratings
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Score 6.2 out of 101
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

AceProject

It is well suited if you have a specific work force or are working in a production or an assembly line style environment. It is also well suited if you have small teams that have to get out a certain amount of product in set periods of time. AceProjects is great for monitoring how long each individual spent on their specific task and subsequently how long the team took to complete their work.
Kyle Culpepper profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
AceProject
3.2
Task Management
Accelo
5.0
AceProject
5.0
Resource Management
Accelo
5.5
AceProject
6.0
Gantt Charts
Accelo
6.0
AceProject
3.0
Scheduling
Accelo
5.0
AceProject
4.0
Workflow Automation
Accelo
5.0
AceProject
1.0
Team Collaboration
Accelo
4.3
AceProject
5.0
Support for Agile Methodology
Accelo
3.7
AceProject
1.0
Support for Waterfall Methodology
Accelo
5.0
AceProject
1.0
Email integration
Accelo
7.4
AceProject
2.0
Mobile Access
Accelo
4.5
AceProject
1.0
Timesheet Tracking
Accelo
7.1
AceProject
8.0
Change request and Case Management
Accelo
5.1
AceProject
4.0
Budget and Expense Management
Accelo
5.1
AceProject
3.0
Document Management
Accelo
AceProject
1.0

Professional Services Automation

Accelo
4.7
AceProject
2.0
Quotes/estimates
Accelo
3.5
AceProject
Invoicing
Accelo
4.1
AceProject
Project & financial reporting
Accelo
5.1
AceProject
2.0
Integration with accounting software
Accelo
6.1
AceProject

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Time Tracking
  • Resource allocation
  • Easy to implement, small adoption curve.
Kyle Culpepper profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Expand on data tracking
  • Improve report generation
  • Break out from just being a time clock manager.
Kyle Culpepper profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Kyle Culpepper profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • We were able to track our production teams work and refine our methods to improve deliverable dates.
  • Once our staff reached a certain size the capability of the software began to lag. Diminishing returns.
  • The lack of reporting features made data regression and extrapolation difficult.
Kyle Culpepper profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

AceProject

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
AceProject Editions & Modules
AceProject
Additional Pricing Details