What users are saying about
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Top Rated
272 Ratings
5 Ratings
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Score 8.2 out of 100

TOPdesk

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Top Rated
272 Ratings
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Score 8 out of 100

Likelihood to Recommend

Accruent CMMS - Maintenance Connection

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
Aaron Green | TrustRadius Reviewer

TOPdesk

I can only speak from our own experience but I would suggest that in any business where you wanted to track and resolve a problem this solution would be ideal. In our own environment we use TOPdesk to record student interactions with us and whilst this isn't a 'problem' the same principles apply. We want to provide outstanding support to our students with their queries, and this software is excellent for this purpose. It allows us to respond in a variety of methods (email, text, WhatsApp, etc) to our students but also allows us to escalate their query to other teams if they need to contribute to the solution so that we can be efficient, timely and effective in supporting our amazing students.
Rachel Wright | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Accruent CMMS - Maintenance Connection
TOPdesk
7.6
Organize and prioritize service tickets
Accruent CMMS - Maintenance Connection
TOPdesk
8.5
Expert directory
Accruent CMMS - Maintenance Connection
TOPdesk
6.6
Service restoration
Accruent CMMS - Maintenance Connection
TOPdesk
7.6
Self-service tools
Accruent CMMS - Maintenance Connection
TOPdesk
8.0
Subscription-based notifications
Accruent CMMS - Maintenance Connection
TOPdesk
7.6
ITSM collaboration and documentation
Accruent CMMS - Maintenance Connection
TOPdesk
7.9
ITSM reports and dashboards
Accruent CMMS - Maintenance Connection
TOPdesk
7.2

ITSM asset management

Accruent CMMS - Maintenance Connection
TOPdesk
7.6
Configuration mangement
Accruent CMMS - Maintenance Connection
TOPdesk
7.7
Asset management dashboard
Accruent CMMS - Maintenance Connection
TOPdesk
7.0
Policy and contract enforcement
Accruent CMMS - Maintenance Connection
TOPdesk
7.9

Change management

Accruent CMMS - Maintenance Connection
TOPdesk
7.3
Change requests repository
Accruent CMMS - Maintenance Connection
TOPdesk
7.7
Change calendar
Accruent CMMS - Maintenance Connection
TOPdesk
6.9
Service-level management
Accruent CMMS - Maintenance Connection
TOPdesk
7.4

Pros

Accruent CMMS - Maintenance Connection

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
Timothy Yaeger | TrustRadius Reviewer

TOPdesk

  • The clear distinction in terms of modules and their functions, but you can easily link the different parts together.
  • Users are involved in the TOPdesk product. Much attention to customer wishes. Free webinars about new developments or the exploration of certain parts.
  • Easy to link to third-party applications.
  • Every version that has been released has been thoroughly tested and therefore there are few bugs in production.
  • Linking TOPdesk environment of customers and / or suppliers (Collaboration Center).
Timo Snijders | TrustRadius Reviewer

Cons

Accruent CMMS - Maintenance Connection

  • No improvements at this time.
Kyler Keel | TrustRadius Reviewer

TOPdesk

  • Room for improvement is in workflows and in mandatory fields based on where you are in a proces. E.g. when closing an incident you have to be forced to check if you made the right decisions at registration time. Also skipping statuses is possible but not wanted.
  • On several places it would helpful if you could make more field dependent on what you chose in a earlier field. E.g. in the new asset management templates showing only the models of the brand you choose. Also a third level under category/subcategory is needed.
Rob Slinger | TrustRadius Reviewer

Likelihood to Renew

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 1 answer
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
Timothy Yaeger | TrustRadius Reviewer

TOPdesk

TOPdesk 8.1
Based on 36 answers
We only recently converted to the SAAS version of TOPdesk, for the simple reason that this version is more expensive than the old on-premise version that we had been using in the year before.The advantages of this SAAS version are clear though: no problems anymore with updates or servers that fail. I am convinced that we will stick with TOPdesk in years to come.
Mark Coutinho | TrustRadius Reviewer

Usability

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 9.0
Based on 1 answer
Its very user friendly and works well in a manufacturing setting.
Timothy Yaeger | TrustRadius Reviewer

TOPdesk

TOPdesk 8.6
Based on 22 answers
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
Rianne Willems | TrustRadius Reviewer

Reliability and Availability

Accruent CMMS - Maintenance Connection

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 9.0
Based on 6 answers
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
Mark Coutinho | TrustRadius Reviewer

Performance

Accruent CMMS - Maintenance Connection

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.1
Based on 6 answers
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly.We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
Mark Coutinho | TrustRadius Reviewer

Support Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 6.4
Based on 4 answers
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
Aaron Green | TrustRadius Reviewer

TOPdesk

TOPdesk 8.6
Based on 134 answers
Contacts are always very quick and efficient. Pre-sales and on-boarding were done in a cooperative way. After installation of the cloud software, we participated in a question and answer session which was really useful.But the real excellence of the TOPdesk organization can be found in their helpdesk. Issues are treated very seriously, solutions are provided free of charge, and the limits of the system are shared in an honest way. If I should mention a weaker point, it is the speed of development to get rid of certain annoying things. However, these annoying characteristics were not very important.
Bernd Fredriks | TrustRadius Reviewer

In-Person Training

Accruent CMMS - Maintenance Connection

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.3
Based on 1 answer
The training was short but effective. 1 day to train key users
Wil Kuijpers | TrustRadius Reviewer

Online Training

Accruent CMMS - Maintenance Connection

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 6.4
Based on 1 answer
Simple training, Just to know the basics
Bart Wessels | TrustRadius Reviewer

Implementation Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 2 answers
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
Timothy Yaeger | TrustRadius Reviewer

TOPdesk

TOPdesk 7.8
Based on 12 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele | TrustRadius Reviewer

Alternatives Considered

Accruent CMMS - Maintenance Connection

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
Timothy Yaeger | TrustRadius Reviewer

TOPdesk

TOPdesk required a significant outlay in terms of planning and time for implementation, but having the correct plans in place simplifies things for the end user, both through self-service and for the front-line operators that resolve support requests. The flexibility of TOPdesk in terms of branding and customization of messaging allows our organization to do more with less while staying on message about providing support. The additional modules to expand TOPdesk into asset and facility management, as well as handling change processes like hiring new staff, or tracking the removal of former staff access via change management allows an organizations IT department extend TOPdesk into many other departments, including HR and facilities, providing a single point of contact for users across an organization.
Anonymous | TrustRadius Reviewer

Scalability

Accruent CMMS - Maintenance Connection

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.9
Based on 6 answers
We have not yet much experience for scalability. There are some good features to make TOPdesk more scalable, for example the value mapping as part of action sequences.
Anonymous | TrustRadius Reviewer

Return on Investment

Accruent CMMS - Maintenance Connection

  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Kyler Keel | TrustRadius Reviewer

TOPdesk

  • We have been able to provide a more streamlined experience for staff and students when raising issues
  • We have been able to replace 3 previous separate systems with TOPdesk and are looking to replace a 4th in the near future by using some of the TOPdesk features
  • We have had to use quite a bit of staff time to configure and support TOPdesk which was not expected. Ideally it requires someone with dedicated time to administer which we did not take into account when implementing
Ian Short | TrustRadius Reviewer

Pricing Details

Accruent CMMS - Maintenance Connection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Accruent CMMS - Maintenance Connection
9.0
TOPdesk
8.3

Likelihood to Renew

Accruent CMMS - Maintenance Connection
7.0
TOPdesk
8.1

Usability

Accruent CMMS - Maintenance Connection
9.0
TOPdesk
8.6

Reliability and Availability

Accruent CMMS - Maintenance Connection
TOPdesk
9.0

Performance

Accruent CMMS - Maintenance Connection
TOPdesk
8.1

Support Rating

Accruent CMMS - Maintenance Connection
6.4
TOPdesk
8.6

In-Person Training

Accruent CMMS - Maintenance Connection
TOPdesk
7.3

Online Training

Accruent CMMS - Maintenance Connection
TOPdesk
6.4

Implementation Rating

Accruent CMMS - Maintenance Connection
7.0
TOPdesk
7.8

Scalability

Accruent CMMS - Maintenance Connection
TOPdesk
7.9

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