What users are saying about
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Top Rated
290 Ratings
7 Ratings
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Score 4.9 out of 100

TOPdesk

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Top Rated
290 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    Maintenance Connection CMMS

    Feature Set Not Supported
    N/A
    8.1

    TOPdesk

    81%
    TOPdesk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.8
    88%
    139 Ratings

    Expert directory

    N/A
    0 Ratings
    8.2
    82%
    88 Ratings

    Service restoration

    N/A
    0 Ratings
    8.4
    84%
    89 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.1
    81%
    128 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    97 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    107 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.9
    79%
    114 Ratings

    ITSM asset management

    Maintenance Connection CMMS

    Feature Set Not Supported
    N/A
    8.3

    TOPdesk

    83%
    TOPdesk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.8
    88%
    108 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.2
    82%
    95 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    77 Ratings

    Change management

    Maintenance Connection CMMS

    Feature Set Not Supported
    N/A
    8.0

    TOPdesk

    80%
    TOPdesk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.0
    80%
    107 Ratings

    Change calendar

    N/A
    0 Ratings
    7.6
    76%
    87 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    89 Ratings

    Attribute Ratings

    • Accruent Maintenance Connection CMMS is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
    • TOPdesk is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Maintenance Connection CMMS

    90%
    3 Ratings
    8.6

    TOPdesk

    86%
    139 Ratings

    Likelihood to Renew

    7.0

    Maintenance Connection CMMS

    70%
    1 Rating
    9.3

    TOPdesk

    93%
    49 Ratings

    Usability

    9.0

    Maintenance Connection CMMS

    90%
    1 Rating
    8.9

    TOPdesk

    89%
    24 Ratings

    Availability

    Maintenance Connection CMMS

    N/A
    0 Ratings
    8.8

    TOPdesk

    88%
    9 Ratings

    Performance

    Maintenance Connection CMMS

    N/A
    0 Ratings
    8.2

    TOPdesk

    82%
    9 Ratings

    Support Rating

    6.4

    Maintenance Connection CMMS

    64%
    4 Ratings
    8.4

    TOPdesk

    84%
    216 Ratings

    In-Person Training

    Maintenance Connection CMMS

    N/A
    0 Ratings
    7.3

    TOPdesk

    73%
    1 Rating

    Online Training

    Maintenance Connection CMMS

    N/A
    0 Ratings
    6.4

    TOPdesk

    64%
    1 Rating

    Implementation Rating

    7.0

    Maintenance Connection CMMS

    70%
    2 Ratings
    6.7

    TOPdesk

    67%
    17 Ratings

    Configurability

    Maintenance Connection CMMS

    N/A
    0 Ratings
    7.0

    TOPdesk

    70%
    7 Ratings

    Ease of integration

    Maintenance Connection CMMS

    N/A
    0 Ratings
    6.7

    TOPdesk

    67%
    11 Ratings

    Product Scalability

    Maintenance Connection CMMS

    N/A
    0 Ratings
    8.6

    TOPdesk

    86%
    8 Ratings

    Vendor post-sale

    Maintenance Connection CMMS

    N/A
    0 Ratings
    7.9

    TOPdesk

    79%
    6 Ratings

    Vendor pre-sale

    Maintenance Connection CMMS

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    5 Ratings

    Likelihood to Recommend

    Accruent

    Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
    Read full review

    TOPdesk

    TOPdesk is best suited for mid-size and large-size organizations where employees can use a self-service portal to quickly find answers, report incidents, book resources, or call for support. It is not appropriate for enterprises and governmental organizations where the privacy of information is a must.
    Read full review

    Pros

    Accruent

    • Customer Service is Outstanding.
    • Changes are made by MC through the entire network that makes suggestions.
    • The software is simple to use so even the most seasoned mechanic can navigate it.
    Read full review

    TOPdesk

    • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
    • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
    • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
    Read full review

    Cons

    Accruent

    • No improvements at this time.
    Read full review

    TOPdesk

    • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
    • If your dashboards are not configured correctly, its very hard to find work assigned to you.
    • The search function is only skin deep, unable to pull information on what was said in the ticket.
    Read full review

    Pricing Details

    Maintenance Connection CMMS

    Starting Price

    Editions & Modules

    Maintenance Connection CMMS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      TOPdesk

      Starting Price

      Editions & Modules

      TOPdesk editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

        Pricing Info

        Likelihood to Renew

        Accruent

        If I find a product with better support and some additional operational asset functions I would be willing to make a move.
        Read full review

        TOPdesk

        We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
        Read full review

        Usability

        Accruent

        Its very user friendly and works well in a manufacturing setting.
        Read full review

        TOPdesk

        Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
        Read full review

        Reliability and Availability

        Accruent

        No answers on this topic

        TOPdesk

        Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
        Read full review

        Performance

        Accruent

        No answers on this topic

        TOPdesk

        Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
        Read full review

        Support Rating

        Accruent

        They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
        Read full review

        TOPdesk

        Support can be hit or miss. Sometimes response times are great and sometimes we have to continue to follow up to get answers. It appears that if the issue is hard or time consuming we get less assistance than if it is a quick fix.
        Read full review

        In-Person Training

        Accruent

        No answers on this topic

        TOPdesk

        The training was short but effective. 1 day to train key users
        Read full review

        Online Training

        Accruent

        No answers on this topic

        TOPdesk

        Simple training, Just to know the basics
        Read full review

        Implementation Rating

        Accruent

        If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
        Read full review

        TOPdesk

        SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
        Read full review

        Alternatives Considered

        Accruent

        It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
        Read full review

        TOPdesk

        TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
        Read full review

        Scalability

        Accruent

        No answers on this topic

        TOPdesk

        In connection with invoicing the various companies and departments, we have split these up within td. This is easy to get arranged.
        Read full review

        Return on Investment

        Accruent

        • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
        • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
        Read full review

        TOPdesk

        • The self-service portal has allowed us to shift left massively. Students can find the solutions themselves very often.
        • It has allowed easier collaborative working between teams.
        • We are more efficient as we do not have to ask the student to repeat their question and we can record everything necessary in the incident. This provides an improved student experience as well as improved staff efficiency.
        Read full review

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