Accruent Maintenance Connection CMMS vs. Tririga

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Maintenance Connection CMMS
Score 4.7 out of 10
N/A
Accruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.N/A
Tririga
Score 10.0 out of 10
N/A
IBM Tririga is an integrated workplace management system (IWMS) supporting facilities management, real estate portfolio management, space management, and environmental / energy management.N/A
Pricing
Accruent Maintenance Connection CMMSTririga
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Maintenance Connection CMMSTririga
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Accruent Maintenance Connection CMMSTririga
Top Pros
Top Cons
User Ratings
Accruent Maintenance Connection CMMSTririga
Likelihood to Recommend
9.0
(3 ratings)
10.0
(3 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
6.4
(4 ratings)
7.0
(2 ratings)
Implementation Rating
7.0
(2 ratings)
8.0
(2 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Accruent Maintenance Connection CMMSTririga
Likelihood to Recommend
Accruent
Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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IBM
It is great for organizations who have complex data or large amounts of data. For an organization that has small amounts of data or very simple processes TRIRIGA might be too much. It can handle small data and processes but the costs of implementing and supporting might be greater than the reward that would be provided. It also has a lot of room to grow. You can utilize existing forms and business objects or you can custom build new ones to fit business needs.
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Pros
Accruent
  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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IBM
  • Diverse categories of requests available
  • Ability to be as descriptive as possible without character limit
  • Ease of mass resource assignment for tasks
  • Ease of mass maintenance task/request printing work orders
  • Clean site layout that is easy to navigate
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Cons
Accruent
  • No improvements at this time.
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IBM
  • In order to get into the back end and manage spaces, there are too many "clicks" and pop up boxes to get to the area that is needed, which causes delays and confusions.
  • It can be a bit slow when processing requests, pulling up maps.
  • Trigia holds a lot of information, which is good but it could be easier to get to at times.
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Likelihood to Renew
Accruent
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
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IBM
No answers on this topic
Usability
Accruent
Its very user friendly and works well in a manufacturing setting.
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IBM
I give it this rating because it has more than one way to get to most forms but it can be hard to navigate if you don't know the terms TRIRIGA uses. Also being a new developer can bring up issues with not knowing exactly where certain things are found. The documentation doesn't help too much sometimes since the TRIRIGA community is pretty small.
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Reliability and Availability
Accruent
No answers on this topic
IBM
In the almost 7 months I have been working on my current project there has been exactly one unplanned outage. This was in the QA environment during data migration and was caused by a workflow that was circular and self referencing which caused the processing JAVA memory to spike, not resolve and then crash the server.
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Performance
Accruent
No answers on this topic
IBM
TRIRIGA does a good job of this, being a server based web application it is like other web based systems so it's not as fast as a client server application or a local system but it is very consistent across locations and for different roles and employees. This does allow consistent use no matter where people are located. It also does a fair job of notifying the user when it is loading with the spinning circle or hour glass. The reports can get fairly complex but native TRIRIGA reports perform well even when they are complex. They can be a little slow if they are fetching 100's of 1000's of rows but this doesn't take more than 10 or so seconds. I have yet to write a native report that takes more than 20 seconds and that 20 second report is getting data from 4 BO's and nets over 130K rows.
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Support Rating
Accruent
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
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IBM
The process does seem to take some time and has to go through a preset escalation process. IBM does a good job of communicating through the process, it just seems to take it's natural course.
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Implementation Rating
Accruent
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
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IBM
Do research on the client processes and determine which modules need to be implemented and in which order they should be implemented in.
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Alternatives Considered
Accruent
It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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IBM
Much faster web based program with more category options and ease of mass batch printing.
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Scalability
Accruent
No answers on this topic
IBM
TRIRIGA can be split into many servers and is easily scaled over multiple environments. TRIRIGA is also capable of being implemented on multiple operating systems and a wide range of environments with different database management systems. This makes it easy for clients to choose since they can choose vendors they have previous relationships with or are required to use for various reasons.
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Return on Investment
Accruent
  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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IBM
  • It's a positive and works well with the business.
  • It doesn't "stand out" from competitors but has great potential if updates were establisthed.
  • The pros outweigh the cons when using Tririga.
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