What users are saying about

Accurate Background

2 Ratings
Score 9.8 out of 101

Sterling Talent Solutions

2 Ratings
Score 3 out of 101

Add comparison

Likelihood to Recommend

Accurate Background

The experience has been great! I was so happy to hear that my current company is also using Accurate. I know the information will come quickly and will meet the high expectations we set.
No photo available

Sterling Talent Solutions

If a company is seeking a quick criminal background check or only does occasional searches, Sterling is fine. If a company has a need for more frequent, in depth checks, Sterling will disappoint. Background check companies exist to take the onus off employers who have many other focuses. I spend way too much time solving problems that occur because Sterling is not getting the job done. We are in the process of seeking a new provider
Rebecca Boschert profile photo

Feature Rating Comparison

Recruiting / ATS

Accurate Background
6.2
Sterling Talent Solutions
5.2
Job Requisition Management
Accurate Background
6.0
Sterling Talent Solutions
Company Website Posting
Accurate Background
5.0
Sterling Talent Solutions
Publish to Social Media
Accurate Background
7.0
Sterling Talent Solutions
Customized Application Form
Accurate Background
7.0
Sterling Talent Solutions
Candidate Search
Accurate Background
5.0
Sterling Talent Solutions
Email Templates
Accurate Background
3.0
Sterling Talent Solutions
4.0
User Permissions
Accurate Background
8.0
Sterling Talent Solutions
6.0
Notifications and Alerts
Accurate Background
9.0
Sterling Talent Solutions
6.0
Reporting
Accurate Background
6.0
Sterling Talent Solutions
5.0
Duplicate Candidate Prevention
Accurate Background
Sterling Talent Solutions
5.0

Pros

  • AMAZING CUSTOMER SERVICE OPTIONS! You can call, email, and/or chat.
  • The dashboard is very straightforward and allows for easy organization.
  • The report is super easy to read but even if you are unfamiliar there's a tour button that walks you through each section of the report to help you understand the layout.
No photo available
  • Criminal County and Federal searches are typically completed in a timely manner
  • The user interface is straightforward and easy to navigate
  • The ability to have new hires complete onboarding paperwork is excellent
Rebecca Boschert profile photo

Cons

  • There is no direct way to reach the verifications team and having customer service as a middleman sometimes adds a delay.
No photo available
  • The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
  • Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
  • Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
  • There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.
Rebecca Boschert profile photo

Alternatives Considered

Accurate actually makes an attempt to get things verified. They do not just call 10x in one day and then close it
No photo available
We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
Rebecca Boschert profile photo

Return on Investment

  • Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
  • We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.
No photo available
  • Using a background check provider that also offers onboarding has saved our company about $2000 a year
  • Overall the system has caused us to spend more time managing problems with background check issues than our previous provider.
  • Often applicants do not have a positive interaction with Sterling which negatively reflects on my company.
Rebecca Boschert profile photo

Pricing Details

Accurate Background

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sterling Talent Solutions

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details