What users are saying about
5 Ratings
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Score 4.5 out of 100
10 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Accurate Background

While using Accurate Background services, one should not think they are paying for a service that will save them time.The only reason why I am using Accurate Background is that it is a compliance requirement in our organization and I would change without hesitation if I could.
Celine Mechain | TrustRadius Reviewer

Sterling Talent Solutions

Sterling does do a great job of running and completing the background checks. The only downfall would be the additional charge limit that has been complicated to figure out with Sterling.
Anonymous | TrustRadius Reviewer

Pros

Accurate Background

  • Comprehensive background check report
  • Report tailored to your needs
  • Weekly calls with Account Manager or as needed
  • online chat option with customer service
Anonymous | TrustRadius Reviewer

Sterling Talent Solutions

  • Background checks
  • It provides us the safer hiring decisions with comprehensive background and identity checks.
Lavanya Reddy | TrustRadius Reviewer

Cons

Accurate Background

  • There is no direct way to reach the verifications team and having customer service as a middleman sometimes adds a delay.
Anonymous | TrustRadius Reviewer

Sterling Talent Solutions

  • The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
  • Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
  • Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
  • There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.
Rebecca Boschert | TrustRadius Reviewer

Support Rating

Accurate Background

No score
No answers yet
No answers on this topic

Sterling Talent Solutions

Sterling Talent Solutions 7.5
Based on 2 answers
Overall, the company is efficient and completes the task we need on hand.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Accurate Background

Accurate Background has some competitors that are more costly on the international side of searches.
Celine Mechain | TrustRadius Reviewer

Sterling Talent Solutions

We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
Rebecca Boschert | TrustRadius Reviewer

Return on Investment

Accurate Background

  • Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
  • We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.
Anonymous | TrustRadius Reviewer

Sterling Talent Solutions

  • Performs the background checks of employees.
  • Negative impact is the delay in the processing times.
Lavanya Reddy | TrustRadius Reviewer

Pricing Details

Accurate Background

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sterling Talent Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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