45 Ratings
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Score 7.6 out of 100
27 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

IBM MQ

IBM MQ is best suited if you are having a large project dealing with sensitive data and message security and integrity are of the top priority in addition to having huge volumes of the data. You should always try to create less number of queue managers and rather create more queues on the queue managers and make the nomenclature in such a way that each team has its different set of queues.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

IBM MQ

  • Security is a major improvement in IBM MQ 9. Authorization management became more granular and effective.
  • Programmer friendly. Not only does MQ work great, it provides with MQ specific and JMS-standards access to important functions for the developers to perform better.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

IBM MQ

  • Setting up security can be time-consuming and take some effort.
  • MQ Explorer on the client side could sometimes be a pain especially on Windows and during an upgrade.
  • IBM is not providing a good administration tool like MQMon included with the product.
Amanda Erlank | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

IBM MQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

IBM MQ

IBM MQ is the powerhouse but has a price, while ActiveMQ is free and get things done. If the project warrants it, the use of IBM MQ is highly recommended. But if the project does not need the power, it is better to avoid the cost.
Miguel Angel Merino Vega | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

IBM MQ

  • Positive gains in data sharing. The time to market to set up new customers is relatively easy. Not touchless but easy.
  • Few maintenance costs. It just works.
  • Upgrades are painless so little money is spent on them, yielding positive ROIs.
Gregory Hanson | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM MQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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