What users are saying about
53 Ratings
50 Ratings
53 Ratings
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Score 6.4 out of 100
50 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

SalesOutlook

We were using [SalesOutlook CRM] for a seamless experience when it comes to managing clients and their databases in a uniform way.I personally think this tool is a bit hard to learn & is most recommended to someone with prior experience with using Microsoft products.
Ejaz Hussain | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
SalesOutlook
8.9
Customer data management / contact management
Act! CRM
SalesOutlook
9.7
Workflow management
Act! CRM
SalesOutlook
9.5
Territory management
Act! CRM
SalesOutlook
9.0
Opportunity management
Act! CRM
SalesOutlook
8.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
SalesOutlook
9.7
Contract management
Act! CRM
SalesOutlook
9.0
Quote & order management
Act! CRM
SalesOutlook
9.0
Interaction tracking
Act! CRM
SalesOutlook
7.3
Channel / partner relationship management
Act! CRM
SalesOutlook
8.7

Customer Service & Support

Act! CRM
SalesOutlook
7.2
Case management
Act! CRM
SalesOutlook
7.5
Call center management
Act! CRM
SalesOutlook
5.5
Help desk management
Act! CRM
SalesOutlook
8.5

Marketing Automation

Act! CRM
SalesOutlook
7.0
Lead management
Act! CRM
SalesOutlook
7.0
Email marketing
Act! CRM
SalesOutlook
7.0

CRM Project Management

Act! CRM
SalesOutlook
7.6
Task management
Act! CRM
SalesOutlook
8.3
Billing and invoicing management
Act! CRM
SalesOutlook
7.0
Reporting
Act! CRM
SalesOutlook
7.5

CRM Reporting & Analytics

Act! CRM
SalesOutlook
7.9
Forecasting
Act! CRM
SalesOutlook
8.0
Pipeline visualization
Act! CRM
SalesOutlook
8.5
Customizable reports
Act! CRM
SalesOutlook
7.3

Customization

Act! CRM
SalesOutlook
7.3
Custom fields
Act! CRM
SalesOutlook
8.0
Custom objects
Act! CRM
SalesOutlook
6.0
Scripting environment
Act! CRM
SalesOutlook
7.0
API for custom integration
Act! CRM
SalesOutlook
8.0

Security

Act! CRM
SalesOutlook
8.0
Single sign-on capability
Act! CRM
SalesOutlook
8.0
Role-based user permissions
Act! CRM
SalesOutlook
8.0

Social CRM

Act! CRM
SalesOutlook
8.2
Social data
Act! CRM
SalesOutlook
8.0
Social engagement
Act! CRM
SalesOutlook
8.3

Integrations with 3rd-party Software

Act! CRM
SalesOutlook
7.5
Marketing automation
Act! CRM
SalesOutlook
8.5
Compensation management
Act! CRM
SalesOutlook
6.5

Platform

Act! CRM
SalesOutlook
7.0
Mobile access
Act! CRM
SalesOutlook
7.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

SalesOutlook

  • sales analysis
  • Product movement analysis
  • Tertiary sales
  • Documentation & Contract
  • Sales & Marketing review
  • Category performance
Jai Soni | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

SalesOutlook

  • Sometimes it doesn't load properly
  • Would like some of the buttons to be a bit more user-friendly
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

SalesOutlook

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.4
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

SalesOutlook

SalesOutlook 9.0
Based on 3 answers
Provides a more efficent and organizaed approach to my workload. Easy to implement and utilize
Jeffrey Serra, MBA | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

SalesOutlook

SalesOutlook 9.3
Based on 3 answers
Support provided by the team was very prompt at the time of inducting the tool, the overall experience was very good.
Ejaz Hussain | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

SalesOutlook

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

SalesOutlook

it is very user-friendly and having very good compatibility with other software. Moreover the aftersales training and support is best amongst in the industry.
Jai Soni | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

SalesOutlook

  • Easier to track case details
  • Speeds up the process of getting cases through all the steps
  • Sometimes there are glitches and takes time out of business to reload etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

SalesOutlook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SalesOutlook Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
SalesOutlook
9.0

Likelihood to Renew

Act! CRM
1.0
SalesOutlook

Usability

Act! CRM
1.4
SalesOutlook
9.0

Support Rating

Act! CRM
5.2
SalesOutlook
9.3

Implementation Rating

Act! CRM
1.0
SalesOutlook

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