What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 4 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 1 reviews and ratings
Likelihood to Recommend
Action1 Cloud Remote Monitoring and Management Solution
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

Verified User
Director in Information Technology
Education Management Company, 51-200 employeesNetSupport Manager
NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Information Technology Manager
GB Advisors, Inc.Automotive, 201-500 employees
Feature Rating Comparison
Remote Administration
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
File transfer
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Instant message
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Annotations
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
—
NetSupport Manager
10.0
Pros
Action1 Cloud Remote Monitoring and Management Solution
- Customer service and support team are easy to reach and response time is really fast
- Interface is really user friendly and easy to use
Owner
Pixel Global CommunicationInformation Technology & Services, 1-10 employees
NetSupport Manager
- Remote administration to all Network PCs
- Application deployment
- Inventory
- Console capabilities
- File Transfer
Information Technology Manager
GB Advisors, Inc.Automotive, 201-500 employees
Cons
Action1 Cloud Remote Monitoring and Management Solution
- Deploying packages with multiple files is a little tedious
- Have to use an auto-extract EXE file to copy files

Verified User
Team Lead in Information Technology
Insurance Company, 501-1000 employeesNetSupport Manager
- Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Information Technology Manager
GB Advisors, Inc.Automotive, 201-500 employees
Alternatives Considered
Action1 Cloud Remote Monitoring and Management Solution
Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted

Verified User
Director in Information Technology
Education Management Company, 51-200 employeesNetSupport Manager
I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Information Technology Manager
GB Advisors, Inc.Automotive, 201-500 employees
Return on Investment
Action1 Cloud Remote Monitoring and Management Solution
- Real time saver having everything integrated in one platform, from patching to remote access
- Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Owner
Pixel Global CommunicationInformation Technology & Services, 1-10 employees
NetSupport Manager
- NSM allowed us to quickly update our core applications to minimize downtime.
- NSM allowed us to perform better and faster support to our end users.
- NSM allowed us to perform complex tasks remotely.
Information Technology Manager
GB Advisors, Inc.Automotive, 201-500 employees
Screenshots
Action1 Cloud Remote Monitoring and Management Solution
See All (5) Action1 Cloud Remote Monitoring and Management Solution ScreenshotsNetSupport Manager
—Pricing Details
Action1 Cloud Remote Monitoring and Management Solution
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*
* per managed endpoint per month
Action1 Cloud Remote Monitoring and Management Solution Editions & Modules
Edition
Fully-functional Free Edition | $01 |
---|---|
All Features — Paid | $12 |
- up to 50 endpoints
- per endpoint per month
Additional Pricing Details
—NetSupport Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
NetSupport Manager Editions & Modules
—